topic Re: I DONT RECEIVE verification code in my email in Get Support

I DONT RECEIVE verification code in my email

Sans1 — Fri, 06 Jan 2023 15:41:59 GMT

I have changed my password according to your system advice more than I should.....anjd STILL the MAIN ISSUE is that y our system then wants to immediately verify me( which they just did via a SMS code)

I've now:

- waited two weeks to receive a code,

- NO PHONE capacity all this time

- STOP sending me in circles

Re: I DONT RECEIVE verification code in my email

Handy1 — Fri, 06 Jan 2023 15:43:04 GMT

@Sans1 @To change ur mail you will need the help of support

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: I DONT RECEIVE verification code in my email

softech — Fri, 06 Jan 2023 15:43:46 GMT

@Sans1

I guess you need to open ticket with PM support using Charbot and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I DONT RECEIVE verification code in my email

Meow — Fri, 06 Jan 2023 15:43:40 GMT

After changing password one wait 20 min and try to log in again.

If you still have issue logging in, contact agent to update your account/email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: I DONT RECEIVE verification code in my email

hTideGnow — Fri, 06 Jan 2023 15:45:10 GMT

HI @Sans1 is your account suspended? you do not have an option to receive the code via email?

No need to worry, this can be fixed, open ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I DONT RECEIVE verification code in my email

Sans1 — Sun, 15 Jan 2023 18:42:27 GMT

THANK YOU THANK YOU sooooooooooooooooooooooooo much.the "clicking here' worked.

A rich blessing filled 2023 ....all year long...to you and yours