topic Re: No Service in Get Support

No Service

sunnyvirdi143 — Fri, 06 Jan 2023 05:25:38 GMT

I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working.

Re: No Service

Quigley — Fri, 06 Jan 2023 05:28:50 GMT

@sunnyvirdi143

Restart your phone and it should work.

Re: No Service

computergeek541 — Fri, 06 Jan 2023 05:28:54 GMT

@sunnyvirdi143 wrote:
I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working.

Usually, the restart of your phone does take care of things. I would wait about an hour to see if there is some type of delay in the system to provision the new phone number. If it still doesn't work, you'll need to open at ticket using the chatbot to ask for a customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: No Service

Hollister — Fri, 06 Jan 2023 05:29:07 GMT

@sunnyvirdi143

Try reinstalling SIM card and reboot phone. If that does not work contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Re: No Service

sunnyvirdi143 — Fri, 06 Jan 2023 05:41:22 GMT

I actually did everything, It seems like it's provisioning issue. I already submitted a ticket. Thanks. 🙂

Re: No Service

sunnyvirdi143 — Fri, 06 Jan 2023 05:46:03 GMT

I work for tech support for another phone company and I have done everything I could.