topic Re: phone in Get Support

phone

PublicPhone23 — Thu, 05 Jan 2023 22:00:58 GMT

would like to cancel my account

Re: phone

Quigley — Thu, 05 Jan 2023 22:03:15 GMT

@PublicPhone23

Either port out and account will close automatically or disable auto pay and forget paying again.

Re: phone

Handy1 — Thu, 05 Jan 2023 22:05:28 GMT

If your porting number it will automatically cancel also just disable auto pay and or you can change the credit card on file to a pre paid visa with a zero balance otherwise you need to reach out to support

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cancelation

PublicPhone23 — Thu, 05 Jan 2023 22:05:33 GMT

would like to cancel my account

Re: cancelation

Handy1 — Thu, 05 Jan 2023 22:06:25 GMT

@PublicPhone23 @loggin and disable auto pay

Re: cancelation

computergeek541 — Thu, 05 Jan 2023 22:06:58 GMT

@PublicPhone23 wrote:
would like to cancel my account

The account will automatically closed if your account is in suspension for 90 days. You can simply stop paying for the service. Remember to disable pre-authorized payments if that option is enabled.

Re: cancelation

softech — Thu, 05 Jan 2023 22:09:32 GMT

@PublicPhone23

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

Re: cancelation

Quigley — Thu, 05 Jan 2023 22:12:35 GMT

@PublicPhone23

Either port out your phone number and your account will close automatically or login to your account and disable auto pay and forget paying your future bills.

Re: phone

darlicious — Fri, 06 Jan 2023 00:11:46 GMT

@PublicPhone23

How long have you been a customer? If you would like to replace your payment card with a $0 gift credit card to ensure payment failure and suspension for non payment at renewal feel free to contact me via private message and I will share the details of a $0 gift credit card with you.

@Handy1

There is no need to contact customer support unless the OP wants their payment card removed from their account prior to automatic cancellation after 90 days without paid service.

Re: phone

Handy1 — Fri, 06 Jan 2023 00:15:26 GMT

@darlicious @It got caught up in my paste and I fumbled 😞

Re: phone

darlicious — Fri, 06 Jan 2023 01:02:01 GMT

@Handy1

BTW....when making a substantive edit to one's post it's proper etiquette to denote the edit.

Re: phone

hTideGnow — Fri, 06 Jan 2023 01:32:44 GMT

HI @PublicPhone23 there is no need to contact PM support to cancel the account. Just disable Autopay or you can choose to port out the number and account will then closed