topic Re: Mobile not connecting with network in Get Support

Mobile not connecting with network

julan — Fri, 06 Jan 2023 22:35:37 GMT

Re: Mobile not connecting with network

HALIMACS — Fri, 06 Jan 2023 00:30:50 GMT

Try resetting network connections.

Also, check TELUS outage maps.

EDIT: the first thing you should do @julan is check your self serve account to see if the account status is "active". You can also dial *611 from your phone to hear a recorded message re account status.

Re: Mobile not connecting with network

Meow — Fri, 06 Jan 2023 00:19:00 GMT

Turn phone off, wait a while, turn it on.

Check for service outages:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Re: Mobile not connecting with network

Handy1 — Fri, 06 Jan 2023 00:19:54 GMT

@julan

Outage map in your area:

https://istheservicedowncanada.com/status/

Re: Mobile not connecting with network

hycm53 — Fri, 06 Jan 2023 00:21:43 GMT

@julan Try turn off the phone, then remove sim card, wait a couple of minutes, inset sim card, reboot the phone.

Check your phone APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Mobile not connecting with network

Quigley — Fri, 06 Jan 2023 00:44:23 GMT

@julan

Try turning the airplane mode on and off a few times. Waiting a few minutes in-between on and off.

That usually fixes that situation.

Re: Mobile not connecting with network

esjliv — Fri, 06 Jan 2023 01:06:34 GMT

@julan - are you a new customer, or a customer that has had working services all along until 'all of a sudden'?

Try your SIM card into another compatible phone, if it works, then check to see if other phone is compatible or if it is blacklisted.

Frequency checks:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Mobile not connecting with network

hTideGnow — Fri, 06 Jan 2023 01:30:01 GMT

HI @julan did you join PM just now and unable to use the network?

or you are exiting customers?

Did you try to use another phone to test?

did you check My Account and account is showing active?

give us more information so we can help

Re: Mobile not connecting with network

julan — Fri, 06 Jan 2023 22:26:47 GMT

4 months old sim it's not in service now, I want to activate it again I checked by calling that no I got response that number not in service, could you please help me how to activate it again.

Re: Mobile not connecting with network

dust2dust — Fri, 06 Jan 2023 22:34:05 GMT

When was the last time you paid? If more than 4 months ago (120 days) then the account is gone.

If you wish to be with Public then you'll need a new sim and create a new account. If your number originated from here (or Telus or Koodo) then maybe you could get it back. But if it came from a whole other provider then you would need to go back to them to get your old number.

Re: Mobile not connecting with network

julan — Fri, 06 Jan 2023 22:38:15 GMT

Actually my old sim belongs to public mobile network, I want to activate it again since that no very important for me thats why, how can I get it back, could you help me by steps.

Re: Mobile not connecting with network

dust2dust — Fri, 06 Jan 2023 22:40:12 GMT

You didn't answer my question. When did you last pay? Or also what recording do you get when you dial 611 with the Public sim in the phone?

Re: Mobile not connecting with network

hTideGnow — Fri, 06 Jan 2023 22:47:05 GMT

@julan when was the last time you used PM service? Account suspending for non payment for over 90 days will be closed

Was it that long?

Re: Mobile not connecting with network

julan — Fri, 06 Jan 2023 22:54:40 GMT

Mobile not registered with network no any cell phone signal bar showing on the phone, and 4 months ago I paid it. When I call to my no number I am getting responses " The no you are trying not in service ".

Re: Mobile not connecting with network

dust2dust — Fri, 06 Jan 2023 22:56:44 GMT

It really sounds like your account has been deactivated. Another thing to try is using another phone and dial 1-855-4pu-blic and entering your phone number. If it comes back saying invalid then it's gone.