topic Re: Reward, add-ons in Get Support

Reward, add-ons

Drkasra2020 — Fri, 06 Jan 2023 00:12:57 GMT

By mistake redeem reward for 500min Canada wide talk but I have unlimited

i want to cancel

just redeem by mistake a few minutes ago

Re: Reward, add-ons

Meow — Fri, 06 Jan 2023 00:18:07 GMT

You will have to contact agent and ask for refund.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Reward, add-ons

HALIMACS — Fri, 06 Jan 2023 00:20:12 GMT

Ask CSA to put purchase price into available funds, @Drkasra2020

This way it can be used toward a future renewal.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Reward, add-ons

Quigley — Fri, 06 Jan 2023 00:41:25 GMT

@Drkasra2020

If you just made that mistake . Don't wait too long and reach out to a Customer Support Agent to get that purchase reversed or ask for a credit.

Use the Chatbot Simon to get a service ticket started.

Or send a private message to CS_Agent