topic Re: Can't activate new sim card in Get Support

Can't activate new sim card

Bmvanbese — Thu, 05 Jan 2023 22:18:34 GMT

Can't chat with support

Handy1 — Thu, 05 Jan 2023 20:07:05 GMT

@Bmvanbese @Get support

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Quigley — Thu, 05 Jan 2023 20:07:37 GMT

Try activation again, but on a computer or laptop instead of your mobile phone.

Use a different browser in incognito or private mode instead.

Bmvanbese — Thu, 05 Jan 2023 21:52:18 GMT

Worked thanks