topic Re: Jan 1 payment bounced, can't reestablish service. in Get Support

Jan 1 payment bounced, can't reestablish service.

Kathleen100 — Thu, 05 Jan 2023 18:59:50 GMT

Service suspended Jan 1 as credit card payment bounced. Immediately paid down credit card, but can't get the web site to process the new payment. Getting an Ooops message. Any suggestions?

Re: Jan 1 payment bounced, can't reestablish service.

Quigley — Thu, 05 Jan 2023 19:02:56 GMT

@Kathleen100

Try again on a computer instead and using a browser in incognito or private mode instead.

Then click on reactivate button and restart your phone.

Re: Jan 1 payment bounced, can't reestablish service.

dust2dust — Thu, 05 Jan 2023 19:02:34 GMT

Can you try it on a non-mobile browser (laptop/desktop)? If you've been trying multiple times then you might need to wait about an hour to try again.

Re: Jan 1 payment bounced, can't reestablish service.

softech — Thu, 05 Jan 2023 19:03:05 GMT

@Kathleen100 Try againm. But this time, login My Account using Incgonito mode and it should work

if not, try to pay by *611. But you need your 4 digit pins for that. you can reset the PIN in My Account

Re: Jan 1 payment bounced, can't reestablish service.

Chrissyrioux12 — Fri, 06 Jan 2023 01:08:08 GMT

I can only use a computer for my fil account

Re: Jan 1 payment bounced, can't reestablish service.

hTideGnow — Fri, 06 Jan 2023 01:28:26 GMT

@Chrissyrioux12 wrote:
I can only use a computer for my fil account

HI @Chrissyrioux12 you meant you have problem with accessing My Account on the phone?

Re: Jan 1 payment bounced, can't reestablish service.

Chrissyrioux12 — Sat, 07 Jan 2023 02:16:48 GMT

Phone or iPad doesn’t work but laptop does

Re: Jan 1 payment bounced, can't reestablish service.

Spuggetabouti1 — Sun, 15 Jan 2023 22:55:08 GMT

@Kathleen100

Have you tried paying with a different browser? Have you tried paying with another device?