topic deleted in Get Support

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Boxe222 — Thu, 05 Jan 2023 18:38:16 GMT

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Re: Changing Email

Handy1 — Thu, 05 Jan 2023 18:35:41 GMT

@Boxe222 @To change your email you need supports help

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: deleted

hTideGnow — Thu, 05 Jan 2023 18:44:31 GMT

hi @Boxe222 only PM cs agent can help to change email address used on My Account. Please open ticket with them, follow my steps below for quicker reply

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: deleted

hTideGnow — Thu, 05 Jan 2023 18:44:59 GMT

hi @Boxe222 you don't need to delete your original post...

Re: deleted

HALIMACS — Thu, 05 Jan 2023 18:45:16 GMT

I love a mystery, @Boxe222

Maybe check your trash bin??

Re: deleted

Boxe222 — Thu, 05 Jan 2023 18:47:29 GMT

srry 😅

I deleted it after the robot told me where to go

Re: deleted

hTideGnow — Thu, 05 Jan 2023 18:46:00 GMT

Hi @HALIMACS no, OP was asking how to change email