topic double charged in Get Support

double charged

martin345 — Thu, 05 Jan 2023 17:41:52 GMT

I was charged twice for roaming

Re: double charged

dust2dust — Thu, 05 Jan 2023 17:44:28 GMT

Hmm. Are you the first person here to report a problem with roaming? 🙂 Did you click twice on the purchase button? Do you see the two charges in the payment history? Or do you see two "transactions" on your credit card? One might stay as pending and then drop off.

Re: double charged

hTideGnow — Thu, 05 Jan 2023 17:44:30 GMT

hi @martin345 you can open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charged

Meow — Thu, 05 Jan 2023 17:57:34 GMT

When did you purchase US add-on (roaming)?

Did you accidentally pay twice?

What your account transactions show?

Do you see charge on your credit card? Maybe one is 'pending'?

Re: double charged

BKNS27 — Thu, 05 Jan 2023 18:04:08 GMT

@martin345

You can have it resolved by a CS_Agent for a refund but it may take up to 30 days.

Re: double charged

Handy1 — Thu, 05 Jan 2023 18:07:43 GMT

@martin345 @If you are owed a credit then at least you have it towards your next bill

Re: double charged

martin345 — Wed, 18 Jan 2023 17:13:37 GMT

It was purchased in July, 2022. I have 2 charges for roaming on the same day, same amount. I have not heard from public mobile other than the community.

Re: double charged

softech — Wed, 18 Jan 2023 17:16:13 GMT

@martin345 wrote:
It was purchased in July, 2022. I have 2 charges for roaming on the same day, same amount. I have not heard from public mobile other than the community.

@martin345 did you open a ticket with PM support? did you check your Community inbox here https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ?

if you opened ticket , and checked Community inbox and no reply, open ticket with them again.

Re: double charged

dust2dust — Wed, 18 Jan 2023 17:21:01 GMT

From July? Are you seeing the charges in your payment history? Or only on your credit card? If payment history, maybe you could provide an image of the transactions of that time.

Re: double charged

martin345 — Wed, 18 Jan 2023 19:54:20 GMT

I have left a reply with the CS agent.