topic Re: US Roaming lasts only 15 days? in Get Support

US Roaming lasts only 15 days?

HenryP1 — Thu, 05 Jan 2023 17:08:02 GMT

Does this mean that If I am going to the US this weekend I have to purchase a US Roaming add on, but if I am also going to the USA next month, I have to AGAIN purchase an add on? does the add on expire every 15 days and have to be repurchased constantly? or What?

Re: US Roaming lasts only 15 days?

Handy1 — Thu, 05 Jan 2023 17:10:36 GMT

@HenryP1 @It starts as soon as it’s purchased

yes it expires after 15 days so you will need to add it again next month

Re: US Roaming lasts only 15 days?

HenryP1 — Thu, 05 Jan 2023 17:10:41 GMT

But then it ends in 15 days, and I have to repurchase it every time I travel outside of canada right?

Re: US Roaming lasts only 15 days?

Outdoorsman — Thu, 05 Jan 2023 17:11:28 GMT

@HenryP1 hi actually it only lasts 10 days from the moment you purchase it

Re: US Roaming lasts only 15 days?

Handy1 — Thu, 05 Jan 2023 17:11:44 GMT

@HenryP1 @You would yes if the 15 days is up by the time you head there again

Re: US Roaming lasts only 15 days?

hTideGnow — Thu, 05 Jan 2023 17:41:02 GMT

Hi @HenryP1 they have actually just lengthen it from 10 days to 15

if you go there long, it is better to use local data s8m instead. Then use VoIP app like Textnow for voice call and text

Re: US Roaming lasts only 15 days?

dust2dust — Thu, 05 Jan 2023 17:19:39 GMT

@Outdoorsman- Roaming stuff very recently changed.

Re: US Roaming lasts only 15 days?

dust2dust — Thu, 05 Jan 2023 17:21:28 GMT

The roaming here is actually one of the better deals among providers if even offered. Have you seen those rates for ONE day of roaming elsewhere? Some other providers don't even offer any roaming options.

Re: US Roaming lasts only 15 days?

Meow — Thu, 05 Jan 2023 17:21:33 GMT

US add-on starts immediately after purchase so do not buy it days in advance.

It used to be 10 days so 15 days is 50% increase!

After 15 days of usage yo have to wait 24 hours before purchasing another US add-on.

Re: US Roaming lasts only 15 days?

dust2dust — Thu, 05 Jan 2023 17:25:08 GMT

@Meow- It would be interesting to find out if this roaming change "fixes" that delay problem.

@HenryP1- If you do need it past the expiry then you can also ask support to re-buy it for you. Or you can buy the other bundle after expiry and maybe also buy the separate data add-ons if you like. But so far as we currently know, you can't buy the same add-on.

Re: US Roaming lasts only 15 days?

CountyDownIeUk — Thu, 05 Jan 2023 17:25:27 GMT

Nice to see the changes in the USA add ons. But is still hit and miss with the elimination of 3G in USA. Why in the heck didn’t they make a 4G USA add on??

Re: US Roaming lasts only 15 days?

dust2dust — Thu, 05 Jan 2023 17:29:47 GMT

@CountyDownIeUk- They need to implement VoLTE on the base home system first. I bought a US service sim and activated and bam there were the volte and even vowifi options lit up on my settings.

Adding - ...for that sim.

Re: US Roaming lasts only 15 days?

Outdoorsman — Thu, 05 Jan 2023 17:35:07 GMT

@dust2dust Hi I see that now , thanks for bringing that to my attention

Re: US Roaming lasts only 15 days?

Meow — Thu, 05 Jan 2023 17:36:19 GMT

@dust2dust wrote:
@Meow- It would be interesting to find out if this roaming change "fixes" that delay problem.

I hope we will get some feedback from those who use US add-ons.

Re: US Roaming lasts only 15 days?

darlicious — Thu, 05 Jan 2023 17:56:35 GMT

@HenryP1

How often do you travel to the US?

Re: US Roaming lasts only 15 days?

BKNS27 — Thu, 05 Jan 2023 17:59:09 GMT

@HenryP1

When you purchase a US Roaming, it will start once you make the purchase and will only last 360 hours from the time of purchase.

It will not carry over on unused time.