topic Re: Correct Credentials Login Goes to Error Page in Get Support

Correct Credentials Login Goes to Error Page

davidjmurdoch — Sun, 29 Jan 2023 17:01:38 GMT

When I make one of my infrequent visits (every month or so) to the website I enter the correct credentials and an error page appears. This has happened several time before. I see other similar reports of this behaviour but I did not find a solution. If there is one, could somebody please point me to it? Thanks.

Sorry, we didn’t find what you were looking for.

Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)

Go to My Account Page

Re: Correct Credentials Login Goes to Error Page

hycm53 — Thu, 05 Jan 2023 16:09:40 GMT

@davidjmurdoch wrote:
When I make one of my infrequent visits (every month or so) to the website I enter the correct credentials and an error page appears. This has happened several time before. I see other similar reports of this behaviour but I did not find a solution. If there is one, could somebody please point me to it? Thanks.

Sorry, we didn’t find what you were looking for.
Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)
Go to My Account Page

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

Re: Correct Credentials Login Goes to Error Page

Handy1 — Thu, 05 Jan 2023 16:10:03 GMT

@davidjmurdoch @Try signing in again incognito there’s is cache issues and or even try a different device

Re: Correct Credentials Login Goes to Error Page

hTideGnow — Thu, 05 Jan 2023 16:16:46 GMT

Hi @davidjmurdoch try clearing cache and restart browser before try to login again