topic Re: Invoicing errors in Get Support

Invoicing errors

Tinno1971 — Thu, 05 Jan 2023 00:39:08 GMT

Hi,

i have an issue with invoicing, when I bought the line I had added my credit card for automatic withdrawals and since the first month I’m not getting the $ crédits, i was told that when you add a credit card for automatic payments you will get a discount.

i have this issue for 2 phone lines.

thx

Re: Invoicing errors

softech — Thu, 05 Jan 2023 00:41:45 GMT

@Tinno1971

You just joined and you are now on the current reward system Public Points. The Pre-Authorized payment discount is no longer available on the current rewards system.

Instead of $2 discount per cycle, you are now getting 5% back in points. Once you collect to 15 points, you can redeem for $15 bill credit on My Rewards site

Re: Invoicing errors

esjliv — Thu, 05 Jan 2023 00:42:07 GMT

@Tinno1971 - if these are newer activations the $2 autopay reward is no longer available with Public Points. Only the older grandfathered plans on old rewards are eligible for the $2 autopay. If someone told you otherwise, I am sorry to say they were mistaken.

If you are referring to any accounts on the older rewards system, then you can connect with a CSA to inquire.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Invoicing errors

walker1 — Thu, 05 Jan 2023 00:42:51 GMT

@Tinno1971

If you're on the points rewards system, you don't get a discount with auto pay.

So sorry.

Re: Invoicing errors

Handy1 — Thu, 05 Jan 2023 00:43:51 GMT

@Tinno1971 @are you on old rewards or the now Points system ? If it’s the latter and you on points you don’t get the auto pay rewards

Re: Invoicing errors

BKNS27 — Thu, 05 Jan 2023 00:51:01 GMT

@Tinno1971

If you joined after January 25, 2022, you will automatically be on the new Points system.

The Points system no longer reward $2 for AutoPay, $1 for RAF or $1 annual credit.

You will get 5% in point for your monthly payment. Once you have collected 15 points, you can redeem it for $15 off your bill.

Re: Invoicing errors

Tinno1971 — Thu, 05 Jan 2023 00:52:30 GMT

Thx

Re: Invoicing errors

hTideGnow — Thu, 05 Jan 2023 01:11:21 GMT

HI @Tinno1971 what plan do you have? if you are getting $40 plan or above, you actually getting as much , or more, as the $2 Autopay discount from the old rewards system.

Re: Invoicing errors

dust2dust — Thu, 05 Jan 2023 01:27:27 GMT

I think you're entitled to 1 credit of $2 for each account. If you got a welcome email that mentions the $2 autopay reward then you need to demand it (politely). It's their messaging/marketing problem. They need to make good on it.