topic Re: Plan upgrade in Get Support

Plan upgrade

Wolle268 — Wed, 04 Jan 2023 23:14:30 GMT

Hello PM,

I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.

now today is the 4th January and there is no plan change / upgrade on my current!

Who can make the change?

Wolfgang

Re: Plan upgrade

Handy1 — Wed, 04 Jan 2023 23:19:16 GMT

@Wolle268 @Try logging in again in incognito mode and or refresh page there are cache issues

Refresh page. ^^^

Re: Plan upgrade

HALIMACS — Wed, 04 Jan 2023 23:17:52 GMT

@Wolle268

You could be viewing a cached version of the page.

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Plan upgrade

Wolle268 — Wed, 04 Jan 2023 23:25:44 GMT

THX …. I Login with other browser .. and yes I could see the upgrade … everything is fine

Again THX for u\your help

Wolfgang

Re: Plan upgrade

softech — Wed, 04 Jan 2023 23:28:48 GMT

@Wolle268 can you login My Account using Incognito mode and confirm what Plan it shows

Check Payment History and confirm if PM charge you the old amount or new account

Just in case the Plan really not changed, you will need to request a plan change yourself via My Account and schedule it for next renewal

Go to Plan & Add-on page, click Change my plan and pick the plan you want

I would suggest you to use Change plan on renewal date and NOT to use Change plan now to avoid losing money unnecessary

https://selfserve.publicmobile.ca/en/account/plan/change-plan

Re: Plan upgrade

walker1 — Wed, 04 Jan 2023 23:42:09 GMT

@Wolle268

No problem.

Just login to your account using a different browser in incognito or private mode instead.

Then do a refresh of your overview page using the little circular refresh wheel.

You'll probably want to do that each time you login, for the latest information.

Re: Plan upgrade

Wolle268 — Wed, 04 Jan 2023 23:47:39 GMT

THX for this advice .. I checked it everting is OK on this side

Re: Plan upgrade

popping — Thu, 05 Jan 2023 00:14:51 GMT

@Wolle268

If you reply YES to the offer text message, PM does not do anything to change your plan.

You need to login to your account and schedule a plan change on your next renewal date.

If you are looking for the $40 15GB or $45 20GB plans, they are still available to switch to as of a few minutes ago.