topic Re: Refered a friend in Get Support

Refered a friend

sintija77 — Wed, 04 Jan 2023 22:05:45 GMT

Hello,

I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral?

Thank you

Sintija

Re: Refered a friend

Handy1 — Wed, 04 Jan 2023 22:07:02 GMT

@sintija77 Has to be done at activation

Re: Refered a friend

softech — Wed, 04 Jan 2023 22:09:05 GMT

@sintija77 you probably missed the box. It is on Page 4 of the Activation.

But no worry, have your daughter to create a new Community account, then use that to open ticket with PM Support and they will help to add it back

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Refered a friend

computergeek541 — Wed, 04 Jan 2023 22:08:38 GMT

@sintija77 wrote:
I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral?

The referral code is entry field is there for every new activation. It's on one of the last screens before submitting payment. You can open a ticket and ask a customer support agent by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

However, please note that there is no guaranee that the customer support agent will be able to perform this task as the referral code did need to be entered duing the activation steps.

Re: Refered a friend

dust2dust — Wed, 04 Jan 2023 22:10:25 GMT

No need for the daughter to create an account. You can do it all from your community account but use all of the details from her account after re-logging-in with your community account and ask for the referral to be applied to her account. I recommend using the pin option using the first name and last name and phone number and the pin you created at sign up.

Re: Refered a friend

HALIMACS — Wed, 04 Jan 2023 22:34:44 GMT

@sintija77

Customer support will apply the referral code if the request is made reasonably soon after the activation.

The request needs to be made by the activating customer. Or at least it needs to seem to be being made by the activating customer- if you know what we mean. 😉

In order to ensure you are using the correct referral code, login to your self serve landing page and copy it from the bottom rotating picture.

Paste that into the reply to the CSA.