topic Re: Waiting for PUK in Get Support

Waiting for PUK

Phil27 — Wed, 04 Jan 2023 21:25:48 GMT

How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.

Re: Waiting for PUK

Meow — Wed, 04 Jan 2023 21:27:52 GMT

Did you open a ticket or send private message to agent?

Ticket response is usually 10-120min as per my experience.

Re: Waiting for PUK

softech — Wed, 04 Jan 2023 21:28:03 GMT

@Phil27 usually PM support will reply within 2 to 4 hours. You can try to message them for update

however, you sure it is a sim card PUK you need? PM support can provide you sim card puk and not other PUK.

What was the exact error message/ If it is a carrier unlock code PUK, then PM support likely cannot help

So, what was the exact error?

Re: Waiting for PUK

Phil27 — Wed, 04 Jan 2023 21:31:36 GMT

The message reads 'SIM card is PUK locked - No service.

I accidentally locked it by entering the wrong number 3 times when trying to to set up security on my phone

Re: Waiting for PUK

dust2dust — Wed, 04 Jan 2023 21:31:43 GMT

I was 13 minutes just earlier today from submitting the ticket to getting a reply back saying done for adding the 1gb points data freebie using the pin method and for someone else's account but using this community account.

Re: Waiting for PUK

Phil27 — Wed, 04 Jan 2023 21:32:42 GMT

Yes I opened a ticket at 08:45 this morning

Re: Waiting for PUK

Phil27 — Wed, 04 Jan 2023 21:47:52 GMT

How do I message them?

Re: Waiting for PUK

Handy1 — Wed, 04 Jan 2023 21:49:07 GMT

@Phil27 right here

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Waiting for PUK

computergeek541 — Wed, 04 Jan 2023 22:03:05 GMT

@Phil27 wrote:
How do I message them?

At ths point in time, I wouldn't send a private message. Private messages automatically receive a slower response time. Tickets are pritotized based on the type of issue, and sending a private message to submit a new ticket sends it to the lowest priority as ticketing system was bypassed. Reponse time to tickets can vary greatly.

Re: Waiting for PUK

Phil27 — Wed, 04 Jan 2023 22:29:33 GMT

Problem has been solved, thanks to service agent Alexander. Thank you all who replied also.

Re: Waiting for PUK

softech — Wed, 04 Jan 2023 22:33:19 GMT

@Phil27 maybe Alex saw your post and grab your ticket from the long stack of tickets 🙂

happy that it is now resolved.