topic Re: Cannot send or receive calls/text With androids in Get Support

Cannot send or receive calls/text With androids

JS27 — Wed, 04 Jan 2023 20:53:03 GMT

Just switched plans with same phone number. Phone working between iPhones, but no texts, calls can be made to androids as they can also not be received.

Re: Cannot send or receive calls/text With androids

dust2dust — Wed, 04 Jan 2023 20:55:19 GMT

Try a restart?

Re: Cannot send or receive calls/text With androids

hTideGnow — Wed, 04 Jan 2023 20:57:09 GMT

Hi @JS27 you sure it is text and not RCS? If RCS, you need Wifi or Mobile Data

Try to reboot your phone once. or you can clear the cache for your Phone/Message app

Re: Cannot send or receive calls/text With androids

Yummy — Wed, 04 Jan 2023 20:58:01 GMT

Check your PM account for account status. Phone OS has nothing to do with mobile service. Turn your phone off, wait a bit, turn it on.

Re: Cannot send or receive calls/text With androids

JS27 — Wed, 04 Jan 2023 20:59:57 GMT

Already tried as few times , already removed and inserted SIM card twice as well

Re: Cannot send or receive calls/text With androids

esjliv — Wed, 04 Jan 2023 21:06:31 GMT

You mentioned plural iphone(s). Did you get a new phone @JS27 ?

If a restart did not help, try to deregister the old number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

For texting issue, try to perform the following steps:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

Re: Cannot send or receive calls/text With androids

JS27 — Wed, 04 Jan 2023 21:08:33 GMT

Already did that a few times as well as reinserted SIM card

Re: Cannot send or receive calls/text With androids

softech — Wed, 04 Jan 2023 21:12:31 GMT

@JS27

Was text ever work on this phone? If never, try to click Reset All network and see if it helps (please note that it will delete your saved Wifi as well, but you just need rejoin them)

if it has worked before, you can try a different Messaging app. If you are not currently using, try to download Google Message and test it there

Re: Cannot send or receive calls/text With androids

HALIMACS — Wed, 04 Jan 2023 21:44:32 GMT

@JS27

Turn off iMessage.

Does SMS work now?

Another thing to try is to turn OFF mobile data and wi-fi, now try texting with only the mobile network connected.