topic Re: Account support! in Get Support

Account support!

Media2021 — Wed, 04 Jan 2023 19:09:52 GMT

Hello can I get help please?

Re: Account support!

softech — Wed, 04 Jan 2023 19:11:23 GMT

@Media2021 if you don't mind , you can share your issue and maybe Community members can advise workarounds quicker

if you need to open proper ticket with PM support, please open with Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

About auto payment

Media2021 — Wed, 04 Jan 2023 19:12:53 GMT

Can I stop my auto payment on my account please?

Re: About auto payment

softech — Wed, 04 Jan 2023 19:15:42 GMT

@Media2021 yes you can stop it

Just need to login My Account and disable Pre-Authorized payments from the Payment page->Manage Payment Method.

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Please note if you disable that, you will have to manually pay ahead of the renewal or your account will be suspended

Re: About auto payment

dabr — Wed, 04 Jan 2023 19:16:55 GMT

@Media2021 You can disable pre-authorized payments from the Payment page.

If you're putting the account into suspension, reminder to pay before the 90th day of suspension (86th) to keep the account and number from being deactivated.

Re: About auto payment

hTideGnow — Wed, 04 Jan 2023 19:18:01 GMT

HI @Media2021 you just want to manual pay ? or you want to leave PM ?

You can disable it by logging into My Account, then go to Payment page

or if you know your 4 digits PIN, you can call *611 and disable it there, but you will need to use the 4 digits PIN

Re: About auto payment

Media2021 — Wed, 04 Jan 2023 19:19:56 GMT

I don’t remember my PIN!

Re: About auto payment

hTideGnow — Wed, 04 Jan 2023 19:21:21 GMT

@Media2021 wrote:
I don’t remember my PIN!

HI @Media2021 then dont use *611

Access My Account and disable it in Payment page

if you like , you can also reset PIN form the Profile page in My Account

Re: Account support!

DDM69 — Wed, 04 Jan 2023 19:25:18 GMT

No mind readers here. What’s the issue? Provide some details.

Re: Account support!

BKNS27 — Wed, 04 Jan 2023 23:35:27 GMT

@Media2021

This Community is here to help so what is your issue?

We can help if you can share your problem.

Re: Account support!

Media2021 — Tue, 24 Jan 2023 19:10:20 GMT

My phone it’s broken and I need to stop my auto payment until when I have other phone.

Re: Account support!

dabr — Tue, 24 Jan 2023 19:17:55 GMT

@Media2021 You need to login to your self serve account and disable pre-authorized payment tab or contact customer support for assistance as advised 3 weeks ago. Just follow the instructions in the solution.

Re: Account support!

softech — Tue, 24 Jan 2023 19:30:27 GMT

@Media2021 did you stop the Autopayment yet? we have responded earlier, when you first create this post 20 days ago