topic Re: Lost SIM card in Get Support

Lost SIM card

Mak_Rush22 — Sat, 07 Jan 2023 15:48:50 GMT

Hi, I recently lost my sim card and need a new one. But still, keep my old number

can anyone pls help me do this?

Much Appreciated

( have a great day )

Mak

Re: Lost SIM card

Quigley — Wed, 04 Jan 2023 18:56:29 GMT

@Mak_Rush22

Try to get a new sim card at a corporate Telus or Koodo store.

Then log into your account and do a sim card change.

Re: Lost SIM card

dabr — Wed, 04 Jan 2023 18:57:31 GMT

@Mak_Rush22 First log into your self serve account and put it into Lost/Stolen mode (under Quick Links/Profile) until you get your new SIM which then can be changed (Quick Links/Profile) and your number will register to the new SIM card. Reminder to first remove Lost/Stolen mode and Resume Service when you are ready to switch to the new SIM card.

edit: of course, then put the new SIM in your phone and reboot.

Re: Lost SIM card

esjliv — Wed, 04 Jan 2023 18:56:45 GMT

Hello @Mak_Rush22 - you can obtain a new SIM card at a telus or koodo store (call ahead to check stock), or buy online here with Public.

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Lost SIM card

Mak_Rush22 — Wed, 11 Jan 2023 21:09:03 GMT

Thank you, everyone, for the help I really appreciate it have fantastic day!