topic Overcharge in Get Support

Overcharge

6043144324 — Wed, 04 Jan 2023 22:23:18 GMT

I have stopped public mobile from November 28th,2022.But you still charge my monthly fee.Can you refund my money?

Re: Overcharge

esjliv — Wed, 04 Jan 2023 18:28:13 GMT

@6043144324 - your account does not close unless you ported your public number out to another provider or your account has been in suspended/nonpay status for over 90 days.

If neither is your situation, then your account with public is still open/active.

Can you log into your account? Try removing the autopay option, then in 90 days your after being suspended the account will be closed.

If still issues or if you want to remove the card attached contact CSA to do this part.

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Overcharge

Yummy — Wed, 04 Jan 2023 18:32:27 GMT

HOW did you 'stop' PM?
If you did not port your number from PM then you are still PM customer.

Only after 90 days of no pay your account will be deleted. Until then, if you were on autopay at PM you will still be charged every 30 days.

Re: Overcharge

softech — Wed, 04 Jan 2023 18:42:20 GMT

@6043144324 how did you "stopped" public mobile? Hope you didn't just not use the service

if you have ported out your number to another provider , then PM really should not charge you, please open ticket with PM support and have them to investigate and process the refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

However, if you did not port out your number then then the proper way to "stop" the service, you will need to login My Account and disable Pre-Authorized payments from the Payment page->Manage Payment Method. Check if it is now disabled

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Overcharge

softech — Wed, 04 Jan 2023 19:01:41 GMT

@6043144324 it looks like you ported out your number, if that is the case, please message PM support using my link above. PM will refund the money quickly, you just need to message them.