topic Re: Need help in Get Support

ask question

yx1997 — Wed, 04 Jan 2023 15:42:01 GMT

my previous provider is fido

I have changed to public mobile

but I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help

Re: ask question

walker1 — Mon, 02 Jan 2023 18:56:11 GMT

@yx1997

I'll send you a phone number to call to get that sorted out.

Re: ask question

softech — Mon, 02 Jan 2023 18:56:52 GMT

@yx1997

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. Did you get the text and did you reply??

Are you receiving incoming calls on your PM sim ? If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: ask question

Yummy — Mon, 02 Jan 2023 18:56:46 GMT

Did you port your number from Fido to PM?

If not, you are still their customers until you either port number to PM or cancel Fido account.

Re: ask question

Handy1 — Mon, 02 Jan 2023 18:57:24 GMT

If your ported your number successfully the you no longer with Fido , however Fido unlike pm is post paid and not prepaid as pm is .. so depending when you bill cycle ended when you ported to pm . There could be one finale residual of bill for Fido that you would have to pay . But won’t be charged any further from there

Re: ask question

yx1997 — Mon, 02 Jan 2023 18:57:35 GMT

what is the number

Re: ask question

yx1997 — Mon, 02 Jan 2023 18:58:22 GMT

I don't know I am or not

how to check for it

Re: ask question

softech — Mon, 02 Jan 2023 18:58:43 GMT

>what is the number

@yx1997 I sent you the number

Check your inbox

Re: ask question

walker1 — Mon, 02 Jan 2023 18:59:18 GMT

@yx1997

I sent it to your community mailbox.

Re: ask question

Handy1 — Mon, 02 Jan 2023 19:00:47 GMT

@yx1997 @When you call someone on your pm sim dose your old number from Fido appear ?

is so then you have ported properly and no longer with Fido ..and no need to worry just pay last bill with Fido

Re: ask question

walker1 — Mon, 02 Jan 2023 19:02:28 GMT

@yx1997

Did you find the phone number that I sent you?

Call it to get the port request sorted out.

Re: ask question

HALIMACS — Mon, 02 Jan 2023 19:13:39 GMT

@yx1997

When you moved here, did you respond "YES" to the port authorization request text from Fido upon activation? Did you input your Fido account information on the activation screen to enable a port to be initiated?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

Re: ask question

yx1997 — Mon, 02 Jan 2023 19:35:48 GMT

I called the number, but it takes time to call in.

Re: ask question

yx1997 — Mon, 02 Jan 2023 19:36:20 GMT

what is the quickest way to get in touch the customer service by this number? press what number

Re: ask question

softech — Mon, 02 Jan 2023 19:37:03 GMT

@yx1997 wait for them to answer, it is a line that can help to resolve and sort out your issue

Re: ask question

BKNS27 — Mon, 02 Jan 2023 20:00:26 GMT

@yx1997

Sounds like you missed the most important step in porting your old number over to PM…Leave the Fido SIM in your phone then wait for the text confirming you are porting over from Fido to PM. You have 90 minutes to reply with YES or the porting will be cancelled. This is your case so contact a CS_Agent to restart the porting process for you.

Re: ask question

yx1997 — Mon, 02 Jan 2023 20:21:19 GMT

I have waited for 20 minutes but still cannot call in

Re: ask question

yx1997 — Mon, 02 Jan 2023 20:22:19 GMT

how to solve my problem on website

Re: ask question

softech — Mon, 02 Jan 2023 20:23:07 GMT

@yx1997 sorry, just have to wait, They have most access to confirm what was missing in the porting request.

You can open ticket and wait for PM reply, but the back and forth would be WAY LONGER, so, better to talk to live support with this number

Re: ask question

HALIMACS — Mon, 02 Jan 2023 20:24:04 GMT

@yx1997

did you call the number provided? try to use someone else's phone to do so
did you try to re-initiate the port (move number) as provided earlier
did you try to contact the customer support agents

There is no telephone support at this mobile provider - if you feel you might need a provider with telephone support, think hard about whether moving to public mobile is the best choice for you.