topic Re: Service suspension in Get Support

Service suspension

mk9lobo — Wed, 04 Jan 2023 15:31:52 GMT

While attempting to suspend autopay i needed a 4 digit number. My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me. The 611 computer will not let me go fwd. without one. Is there a solution or any way to speak to a human at Public?

Re: Service suspension

Handy1 — Wed, 04 Jan 2023 15:33:36 GMT

@mk9lobo There is no one to speak to with pm everything is done online but you can reach out to a agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Service suspension

softech — Wed, 04 Jan 2023 15:35:31 GMT

@mk9lobo do you know the My Account login? You can login to My Account and disable Autopay. You can also reset your 4 digits PIN there

if you do not remember the My Account login , try to reset your password using the Reset Password link

https://myaccount.publicmobile.ca/en/forgot-password

If that does not work, , open ticket with PM Support to have it reset

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Service suspension

Quigley — Wed, 04 Jan 2023 15:40:40 GMT

@mk9lobo

If your activation was done in a store awhile ago and you didn't get around to creating your self service account, then you'll definitely have to get help from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started.

Or send a private message to CS_Agent

If you have trouble getting a service ticket.

Re: Service suspension

mk9lobo — Wed, 04 Jan 2023 15:44:16 GMT

OK will try that.Thanks.