topic Re: Account in Get Support

Account

kiki4 — Wed, 04 Jan 2023 15:00:01 GMT

Automatic payment from Visa has not come out for December and Public does not recognize email/password. Is there a phone number I can contact?

Re: Account

Handy1 — Wed, 04 Jan 2023 15:05:37 GMT

@kiki4 @Try loggin in again incognito mode /private mode there is cache issues and you can also try signing in on a different device also you can try to refresh page as well if you get signed in for most up to date info on your account

Refresh page. ^^^

Re: Account

Yummy — Wed, 04 Jan 2023 15:02:44 GMT

There is no phone number to contact PM staff.

As for log in: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Account

Quigley — Wed, 04 Jan 2023 15:05:10 GMT

@kiki4

Try logging into your account using a different browser in incognito or private mode instead.

Then make a manual payment and restart your phone.

Re: Account

softech — Wed, 04 Jan 2023 15:33:41 GMT

@kiki4

try to reset your password using the Reset Password link

If that does not work, , open ticket with PM Support to have it reset

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once reset , log back into My Account and make a manual payment to reactivate the account

But if you don't want to wait for support to reset password and need the account up and running quickly, you can get a voucher from SDM/711/Shell/London Drug , and then load the voucher via *611

Re: Account

juni2 — Wed, 04 Jan 2023 15:59:58 GMT

I have noticed that the accounts are not showing the updated info. Nevertheless, you can still keep using your Add-Ons and plan as agreed.

Re: Account

softech — Wed, 04 Jan 2023 16:03:06 GMT

@juni2 the updated information issue was due to browser cache problem. To get the correct usage and info, please always login My Account using Incognito mode.