https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929873#M639109 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/95430">@KMan32</a>&nbsp;</P><P>&nbsp;</P><UL><LI><SPAN>Try clearing cache and cookies and opening an incognito tab</SPAN></LI><LI><SPAN>Try using a completely different browser from a completely different device which does not have stored/remembered credentials</SPAN></LI><LI><SPAN>If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.&nbsp; If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message</SPAN></LI></UL><P><BR /><BR /></P><P><SPAN>Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1672828242024.png" style="width: 532px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/75109i16434F75DE38F9CB/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1672828242024.png" alt="HALIMACS_0-1672828242024.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Jan 2023 10:30:46 GMT HALIMACS 2023-01-04T10:30:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929871#M639108 <P>All my attempts say the link you are trying to find is expired. My login credentials are correct, for this reason I am unable to see my account details. Can you please assist.</P> Wed, 04 Jan 2023 10:12:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929871#M639108 KMan32 2023-01-04T10:12:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929873#M639109 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/95430">@KMan32</a>&nbsp;</P><P>&nbsp;</P><UL><LI><SPAN>Try clearing cache and cookies and opening an incognito tab</SPAN></LI><LI><SPAN>Try using a completely different browser from a completely different device which does not have stored/remembered credentials</SPAN></LI><LI><SPAN>If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.&nbsp; If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message</SPAN></LI></UL><P><BR /><BR /></P><P><SPAN>Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1672828242024.png" style="width: 532px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/75109i16434F75DE38F9CB/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1672828242024.png" alt="HALIMACS_0-1672828242024.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Jan 2023 10:30:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929873#M639109 HALIMACS 2023-01-04T10:30:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929876#M639112 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/95430">@KMan32</a>&nbsp;</P><P>All of the above + reboot your device. Or use a completely different device.</P> Wed, 04 Jan 2023 11:56:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929876#M639112 darlicious 2023-01-04T11:56:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929900#M639115 Wed, 04 Jan 2023 13:06:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929900#M639115 computergeek541 2023-01-04T13:06:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929899#M639119 Wed, 04 Jan 2023 14:39:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/929899#M639119 computergeek541 2023-01-04T14:39:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930154#M639367 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/95430">@KMan32</a>&nbsp;</P><P>if it's been more than 90 days since your last login you will need to reset the password and login using an incognito/private tab&nbsp;</P> Wed, 04 Jan 2023 22:59:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930154#M639367 gpixel 2023-01-04T22:59:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930198#M639407 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/131265">@gpixel</a>&nbsp;</P><P>Is that the same for community accounts as well?</P> Thu, 05 Jan 2023 00:52:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930198#M639407 darlicious 2023-01-05T00:52:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930233#M639437 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/96576">@darlicious</a>&nbsp;</P><P>no it doesn't. my parents accounts were still able to login way past the 90 day mark.&nbsp;</P> Thu, 05 Jan 2023 02:53:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-issue/m-p/930233#M639437 gpixel 2023-01-05T02:53:31Z