topic Re: Lost phone in Get Support

Lost phone

Cinni2023 — Wed, 04 Jan 2023 15:45:00 GMT

Hi, I'm new on the community and I want to know if I loose my phone, where do I get a new Sim card?

Re: Lost phone

HALIMACS — Wed, 04 Jan 2023 00:57:17 GMT

@Cinni2023

Either through this site (shop tab above or here, https://www.publicmobile.ca/en/on/sim-card ), or at a Telus, Koodo, or Mobile Klinic location.

Re: Lost phone

softech — Wed, 04 Jan 2023 00:55:42 GMT

@Cinni2023 buy the PM sim card in Telus or Koodo store.

Do not buy from PM site as it could take as many as 3 weeks for them to deliver

or check Amazon for prime shipping

Re: Lost phone

zhengbe2 — Wed, 04 Jan 2023 01:19:11 GMT

I got two sim cards for one sim card price from the Public Mobile website. I tried to buy one from Amazon because the price was cheaper on Amazon. However, it took longer to get the sim card. Also, I went to the Telus store and Koodo store, and I found that the price for the sim card was different. One charged $10/sim card. The other store charged $20/sim card. So, I would try to buy the sim card from the Public Mobile website first.

Re: Lost phone

softech — Wed, 04 Jan 2023 01:23:08 GMT

@zhengbe2 be aware that shipping time from PM site really varies. Some got it in 5 days, other as many as 3 weeks

Re: Lost phone

DDM69 — Wed, 04 Jan 2023 03:04:09 GMT

I'm sorry for asking, but....are you expecting to lose your phone? 😳

Re: Lost phone

CountyDownIeUk — Wed, 04 Jan 2023 03:35:54 GMT

Not true. Has been 5 days.

Re: Lost phone

CountyDownIeUk — Wed, 04 Jan 2023 03:36:12 GMT

Loose or lose?

Re: Lost phone

CountyDownIeUk — Wed, 04 Jan 2023 03:37:57 GMT

@zhengbe2

Who charged $20 for one card?

Re: Lost phone

Community_QA — Wed, 04 Jan 2023 04:18:14 GMT

@Cinni2023 don't buy from PM site, take too long

buy from Telus or Koodo in big shopping mall (those are likely corporate owned)

Re: Lost phone

hairbag1 — Wed, 04 Jan 2023 04:43:46 GMT

@Cinni2023

these guys promise fast and free delivery. If you're in the GTA, they have local pick-up option. Also cheapest sim around.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: Lost phone

CountyDownIeUk — Wed, 04 Jan 2023 05:21:50 GMT

Finally $5.

Re: Lost phone

zhengbe2 — Thu, 05 Jan 2023 03:41:59 GMT

A Telus mobile store in a big mall in Victoria, BC