topic Re: Discrepency in Plan Cost in Get Support

Discrepency in Plan Cost

BrrMcGrr — Tue, 04 Jan 2022 19:56:09 GMT

Pick a plan on website https://publicmobile.ca/en/on/plans

30-Day, Canada Wide, Global, 4GB/30 days = $75.00

Plan Upgrade page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage

30-Day, Canada Wide, Global, 4GB/30 days = $77.00

Can anyone else replicate this?

Re: Discrepency in Plan Cost

NDesai — Wed, 03 Aug 2016 22:20:02 GMT

Thas is really strange. Thank you for letting us know.

@Shazia_K @Brooke_C Can you guys take a look into this?

Re: Discrepency in Plan Cost

Mary_M — Wed, 03 Aug 2016 22:24:30 GMT

Hello @BrrMcGrr

Sorry to hear about this.

Unfortunately, I am unable to view the second link you provided.

Can you please send me a screenshot, along with your phone number? I'll look into this.

Thank you,

Mary

Re: Discrepency in Plan Cost

BrrMcGrr — Wed, 03 Aug 2016 22:26:41 GMT

@Mary_M

Screen Shot: http://imgur.com/a/1PTjX

i will PM you my number.

Re: Discrepency in Plan Cost

BrrMcGrr — Wed, 03 Aug 2016 22:49:26 GMT

Update: Found the Culprate

the price discrepency (after some playing around on the site, is the 4gb data)

1. On selfserve web portal $50.00 for 4 GB/ 30 days

2. On Main website Pick Plan Info-Graphic $48.00 for 4 GB/30 Days

Re: Discrepency in Plan Cost

BrrMcGrr — Mon, 08 Aug 2016 21:14:55 GMT

@Mary_M

i got a text message today advertising the new plans (which i already setup to switch) please be advised the online account switch is charging me $2.00 more than what even the text message notified me as. $77 is what it says the plan costs. and $75 is what the text message advertised, along with the website. can somone please look to confirm if this will be fixed? and also can someone correct my future planned change to bill properly?

Re: Discrepency in Plan Cost

Shazia_K — Mon, 08 Aug 2016 21:19:32 GMT

@BrrMcGrr,

Mary is not in today, can you contact me via private message with your Public Mobile phone number? I will take care of you right away 😉

Thanks,

Shazia

Re: Discrepency in Plan Cost

BrrMcGrr — Mon, 08 Aug 2016 21:24:11 GMT

If anyone else can confirm this bug that i now have found. Screenshot: http://imgur.com/a/XT7Wp Log into My Account and go to Rewards under Plan and Add-ons Let me know if that is also a bug for you. Plan should cost $75 in my case.