topic Re: Service provider in Get Support

Service provider

Giraffe1 — Wed, 04 Jan 2023 00:21:35 GMT

Hi! I have bought a sim card from public mobile and am trying to activate it right now, while also keeping my old number. The issue is, that when trying to transfer a number, the old service provider is required to cancel the plan and transfer that number, but my old provider, Simply Connect is not listed in the list of providers. I have tried talking to chatbot but still haven't found any answers and am wondering what I should do now. I really hope that my old number can be kept. Thanks in advance!!

Re: Service provider

softech — Wed, 04 Jan 2023 00:27:50 GMT

@Giraffe1

first, check if the phone number can be ported here

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

(it is a Koodo site but the result applies here for PM)

then try to use Cityfone. Simply connect is owned by Cityfone, which actually owned by Rogers. Try that. Provide account number as the porting info if you have it

if still have trouble on that porting page, pick a temporary new number first and then you can open ticket with PM support and they can help to submit the porting request manually

Re: Service provider

Giraffe1 — Wed, 04 Jan 2023 00:50:58 GMT

Thank you!