topic Re: Two payments one account. in Get Support

Two payments one account.

Caecaputo — Tue, 03 Jan 2023 19:03:54 GMT

I checked my credit card transactions and I made a payment Dec 29/22 but then I noticed I have been charged again and it is pending from Dec 30/22. The second payment isn’t to my Public Mobile account but to Public Mobile Vancouver. Can you explain please?

Re: Two payments one account.

walker1 — Tue, 03 Jan 2023 19:11:42 GMT

@Caecaputo

You should reach out to a Customer Support Agent for information on that extra charge. They might be able to give you a credit, if that second charge went through and it's not sitting in your Available Funds account.

Use the Chatbot Simon to get a service ticket started first.

Re: Two payments one account.

softech — Wed, 04 Jan 2023 02:09:06 GMT

@Caecaputo the pending charge could be just a pending charge. Contact credit card to confirm

There have been couple posts during this holiday that the pending charges hanging there longer than usual. But some confirmed with credit card that the pending charge was indeed pending charge and not a real charge. Likely because of the holiday weekend, the pending charge has been staying longer than usual

Re: Two payments one account.

Meow — Tue, 03 Jan 2023 19:22:59 GMT

If one charge is pending, give it a day-two and it should disappear. If not check your PM account transaction history for actual payments.

Are you on autopay or you pay manually every 30 days?

Re: Two payments one account.

hTideGnow — Tue, 03 Jan 2023 19:28:55 GMT

HI @Caecaputo it's normal sometimes Public Mobile uses a different variation of the vendor name. Worst case it used Koodo, but it was a valid charge

your pending charge should be a no concern.

Re: Two payments one account.

HALIMACS — Tue, 03 Jan 2023 20:05:41 GMT

@Caecaputo

It's quite likely that one of the charges has settled and the other one has not yet 'fallen off' the pending list on your credit card.

This is not uncommon.

To confirm, clear your systems cache and cookies, open an incognito tab, and log into self-serve and click on the payments tab to view your recent payments to the account.

(EDIT : like @hTideGnow & @Meow already indicated... 🤭 👊