topic Re: Service Interruption in Surrey, BC? in Get Support

Service Interruption in Surrey, BC?

BrrMcGrr — Tue, 04 Jan 2022 19:56:07 GMT

I have been experienceing full signal drop multiple times, this has just started within the last 3-4 hours.

Area that i am in, Any reports of service interuptions out here?

Latitude: 49.171738 | Longitude: -122.685268

Thank You

Re: Service Interruption in Surrey, BC?

sley — Wed, 03 Aug 2016 22:28:42 GMT

No issues where I am (also Surrey). Might be a localized tower in your area?

Re: Service Interruption in Surrey, BC?

srlawren — Wed, 03 Aug 2016 23:19:47 GMT

Hi @BrrMcGrr. Looks like you're in the Port Kells area. Today I'm mostly in South Surrey area, and I've yet to notice anything. But then, I'm also tethered to WiFi at my current location so I may not have noticed some mobile network drops (if any).

Out of curiosity, do you reboot your phone every now and then? Have you tried rebooting it today to see if it helps with the drops? Phones do straaange things sometimes, and a simple reboot often fixes them. If the problem persists into tomorrow, we could ask one of our PM Community Moderators (PM staff) to have a look.

Re: Service Interruption in Surrey, BC?

BrrMcGrr — Thu, 04 Aug 2016 17:41:48 GMT

Looks like its an issue with an app.

Snapchat, when it access's LOCATION data, drops the whole signal.

I have disabled location access for the app and no more problems.

Thanks @srlawren