topic Re: Call forwarding in Get Support

Call forwarding

kenholman — Wed, 04 Jan 2023 15:43:43 GMT

Currently in Arizona with cell service through a US carrier. Can I call forward all calls made to my Public Mobile a/c from here in Arizona? Any additional cost?

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 18:43:58 GMT

@kenholman @I don’t know the exact answer to that but I’m sure a agent can inform you

Getting help from agent , through automation

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Or get direct help from a agent right here in the community ( my preferred choice )

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Re: Call forwarding

walker1 — Tue, 03 Jan 2023 18:45:19 GMT

@kenholman

You can only do that if you're sim card is still in a phone that is still in Canada.

Re: Call forwarding

walker1 — Tue, 03 Jan 2023 18:52:54 GMT

@Handy1

No offense, but why would someone reply if they don't know the answer?

It's not cool, to keep passing the buck to a CSA.

Re: Call forwarding

dust2dust — Tue, 03 Jan 2023 18:50:48 GMT

@Handy1- Agents are NOT the answer to everything. And then otherwise why would be here?

@kenholman- As mentioned...no. Nor can you call forward to a US #.

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 18:51:23 GMT

@walker1 @To help direct them to someone who dose

Re: Call forwarding

softech — Tue, 03 Jan 2023 19:05:22 GMT

Yes, it's always QUICK and seems right to direct all questions to agent.

I guess the purpose of this Community is to avoid passing the buck to agent. It usually take long for agent to reply. Some question can be answer quickly without agent's involvement.

Re: Call forwarding

darlicious — Tue, 03 Jan 2023 19:25:07 GMT

@Handy1

More often than not community members know more than CSA's. Customer support has access to the back end systems and our self serve accounts. Customers requiring a fix that involves those to aspects of their pm service should be directed to contact customer support. Everything else should be attempted by the community to troubleshoot by asking questions, suggested testing, elimination of factors and encouragement of the OP to openly participate in the discussion to reveal enough info to determine the problem and work towards a resolution. Your goal should be to not have the customer contact customer support.

Keep in mind customer support agents do not use public mobile services or the telus network so with the exception of the tech department for the most part their technical expertise is limited to a troubleshooting handbook.

@kenholman

How long are you in Arizona for?

Re: Call forwarding

hTideGnow — Tue, 03 Jan 2023 19:32:06 GMT

@Handy1 wrote:
@walker1 @To help direct them to someone who dose

HI @Handy1 no offence, if you don't have the answer, when can't you leave it to someone who does to answer ?

It's always good to stay on the sideline and learn if you don't have an answer. Afterall, you don't have to be the first reply in every post

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 19:35:05 GMT

@hTideGnow noted , but as far a first reply when is to long to add more of the same info , I don’t add anything to something that’s over hour or two old ….let alone 8 hours later .. especially if it’s just more of the same that’s already been posted

Re: Call forwarding

walker1 — Tue, 03 Jan 2023 19:40:10 GMT

If you wait too long to post a reply, you won't get your free bravos a week later, from the oracle. lol

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 19:43:12 GMT

@walker1 @Do we know just how long is to long , I mean should I still post to something that’s few hours old . In a attempt to get the free oracle checks then

Re: Call forwarding

hTideGnow — Tue, 03 Jan 2023 19:43:32 GMT

HI @Handy1 yes, I notice you like to have a quick reply within a minute. then add your 2nd and 3rd reply in 30 secs later. You don't have to fight for the first spot, just gather your through and put them all in a single reply 🙂

Re: Call forwarding

darlicious — Tue, 03 Jan 2023 19:53:49 GMT

@Handy1

What is your goal? Bravos and solutions? Or helping resolve customers issues? Your goal should be altruistic not materialistic.

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 19:54:55 GMT

@darlicious @Both seems like a win/win to me

Re: Call forwarding

darlicious — Tue, 03 Jan 2023 19:59:46 GMT

@Handy1

I've got a good one for you that I just posted. Figure it out and the solution is all yours!

Re: Call forwarding

Handy1 — Tue, 03 Jan 2023 20:02:16 GMT

@darlicious Lol hahahahaha nope you know my quick answer to that one and I already read you don’t like chat box so I’m of no help at all there … I’m just waiting to see the responses to it thou

Re: Call forwarding

kenholman — Tue, 03 Jan 2023 20:42:26 GMT

It would appear I am unable to forward to a US number. Thanks for your help.

Re: Call forwarding

darlicious — Tue, 03 Jan 2023 21:31:59 GMT

@Handy1

Aha....see now you are learning!

Re: Call forwarding

darlicious — Tue, 03 Jan 2023 21:40:16 GMT

@kenholman

You have revealed a vital part of your question that was not obvious in your original post. You can not forward your pm number to a US phone number. However many customers will call forward their pm phone # to a voip provider's Canadian phone number (like textnow or fongo) and remove their pm Sim card from their phone and replace it with a local Sim card and use wifi and/or mobile data to recieve their incoming pm calls on their voip provider's app. The same can be done with text messages and a text forwarding app like MightyText but it requires the pm Sim card to be left in Canada in a working phone with a power source to ensure the phone never powers off.