topic Re: Not in service in Get Support

Not in service

Sacepcion — Tue, 03 Jan 2023 18:38:42 GMT

Not sure which email i have use. I need my service back on..thanks sannie

Re: Not in service

Handy1 — Tue, 03 Jan 2023 18:39:51 GMT

@Sacepcion @To change email you need agents help

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Not in service

walker1 — Tue, 03 Jan 2023 18:39:55 GMT

@Sacepcion

You'll have to get help with that from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started first.

Re: Not in service

Sacepcion — Tue, 03 Jan 2023 18:40:48 GMT

someone can help me

Re: Not in service

Handy1 — Tue, 03 Jan 2023 18:49:18 GMT

@Sacepcion @Follow my bottom link (preferred choice ) on bottom of the page my first reply to you

Re: Not in service

Sacepcion — Tue, 03 Jan 2023 18:51:05 GMT

Not working

Re: Not in service

Handy1 — Tue, 03 Jan 2023 19:04:27 GMT

@Sacepcion @Here it is again bottom link in this post

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Not in service

Sacepcion — Tue, 03 Jan 2023 19:14:28 GMT

Not able to log in

Re: Not in service

dust2dust — Tue, 03 Jan 2023 19:15:49 GMT

What recording do you get when you dial 611? How long ago did you last pay?

Re: Not in service

Sacepcion — Tue, 03 Jan 2023 19:17:06 GMT

Last month

Re: Not in service

softech — Tue, 03 Jan 2023 19:20:31 GMT

@Sacepcion you tried Reset Password link there? You can put in all possible email addresses you might have used and see which one get the reset email from PM

if nothing work, since Chatbot didn't get you anywhere, please message PM Support directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Not in service

dust2dust — Tue, 03 Jan 2023 19:20:57 GMT

Buy a voucher from a large selection of stores or online and enter them in through 611. Or use the real time payment method in a few stores. This will reactivate the account and regain services. Then you can take your time with agents to find your email address to login. In that meantime, check all of your inboxes for emails from here (not the community) and that will be your login email address.