topic Re: Run around in Get Support

Run around

jimmy8417 — Tue, 03 Jan 2023 18:29:12 GMT

for the last hour ive been getting redirected, stupid comfomation emails, and having to partacipate in a commuinity foruim, alli want to do is upgrade my ccard info so my phone works..this really is a bad company.. i wanna speal tp a person im to old fo this bs

Re: Run around

Handy1 — Tue, 03 Jan 2023 18:30:45 GMT

First try logging in again incognito there are cache issues

edit to contact a agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Run around

walker1 — Tue, 03 Jan 2023 18:42:24 GMT

@jimmy8417

You can update your Credit card information yourself from inside your account.

Try logging into your account using a different browser in incognito or private mode first.

Try again.

Re: Run around

BKNS27 — Tue, 03 Jan 2023 18:59:06 GMT

@jimmy8417

The Community is a place for all members to ask other members of common issues on PM. This reduces cost of cell phone service…reduce staff labor cost.

Re: Run around

softech — Tue, 03 Jan 2023 19:03:01 GMT

@jimmy8417 To update credit card info? Maybe try this again yourself and you can do this without waiting for support to reply

Use Incognito mode to login to My Account

then go to Payment page, click Manage Payment Method, the Update Card Information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: Run around

DDM69 — Tue, 03 Jan 2023 19:04:27 GMT

It’s actually not a bad company if you know what you’re getting when you decide to use their service. Everything is online and is clearly stated on the website.
Use the community to get questions answered. If you don’t like using the website, I’d recommend you try another service provider where you have an agent to talk to.
Good luck.

Re: Run around

darlicious — Tue, 03 Jan 2023 19:35:41 GMT

@jimmy8417

Do you have active service? Do you know your login credentials? (Email and password?) If so log in and have the 2FA code sent to your phone via SMS text message. Enter just the 6 digits and wait 5 seconds to access your account. Follow @softech 's instructions on updating your card info in your account. Once you have successfully updated your payment card go to your profile page and disable 2FA verification.