topic Re: Payment issue in Get Support

Payment issue

Kesavan — Tue, 03 Jan 2023 18:05:47 GMT

My account is suspended due to payment issue. Credit card in this account is valid and have enough funds. When I try to make payment, it is failing without any error code.

Could you please let me know how to fix this problem?

Re: Payment issue

Handy1 — Tue, 03 Jan 2023 18:08:34 GMT

@Kesavan @Sign in and make manual payment and reactivate or you can if you remember your pin make payment by *611 if you don’t know your pin then a voucher would work aswell and no pin needed still by *611 if your require more assistance you cal always reach out to a agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Payment issue

softech — Tue, 03 Jan 2023 18:08:38 GMT

@Kesavan if you don't mind waiting, wait an hour first, then try access My Account again using incognito mode and it should work

Re: Payment issue

Quigley — Tue, 03 Jan 2023 18:21:40 GMT

@Kesavan

Was your renewal date today?

Do your services still work or not?

If your services don't work, then try making your payment a little later in the day.

But login into your account using a browser in incognito or private mode instead. You'll have better luck doing it that way first.

Don't forget to restart your phone after making your payment. Good luck.

Re: Payment issue

Meow — Tue, 03 Jan 2023 18:20:15 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you already tried multiple times to pay the bill, wait 1 hour and then try again.

Did you try calling 611 and pay that way?