topic Re: Address change in profile. in Get Support

Address change in profile.

balwinderchahal — Tue, 03 Jan 2023 17:32:22 GMT

I am trying to change my new address and the system says Mississauga, Ontario is an invalid city.

Re: Address change in profile.

Handy1 — Tue, 03 Jan 2023 17:34:06 GMT

@balwinderchahal @You should be able to update that under my profile … but if you need further help from a agent here are the links to get that started

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Address change in profile.

Quigley — Tue, 03 Jan 2023 17:38:19 GMT

@balwinderchahal

What really matters is that your New postal code is correct.

Just choose a near by city that's valid.

Re: Address change in profile.

Meow — Tue, 03 Jan 2023 17:37:18 GMT

Address you have on PM account does not matter much. But if you still want to update it try:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Address change in profile.

HALIMACS — Tue, 03 Jan 2023 17:43:48 GMT

@balwinderchahal

The address showing under your my profile on self-serve has no bearing on your service with public mobile.

Best to just leave it the way it is or just choose a place for it.

Just try to remember what you put there should it ever be used for verification purposes by customer support.