topic CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE in Get Support

CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Tue, 04 Jan 2022 10:10:52 GMT

Well the title says it all. I am getting no response from customer support starting from yesterday.

I have done all the usual stuff clear browser yada, yada, yada...secret/incognito mode, four different devices, three different browsers, you name it I've done it.

Tried to update the credit card. 3 different cards. Two tries at a time. One hour apart. No luck.

Simple--Simon gives me the 404 error despite of all of the above....

Separate community account has sent a private message....nothing as of yet.

Getting ready to go out and buy a voucher as I can't wait much longer to reactivate the bf's account.

Feeling frustrated and desperate so I'm going for the wave down a passing CSA as I see them log in.....or I'm going to drown my sorrows in the lounge.😟🥃🥃🥃🥃🥃

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Anonymous — Tue, 16 Nov 2021 21:29:23 GMT

Instant Top-Up? Recharge.com?

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Anonymous — Tue, 16 Nov 2021 21:32:50 GMT

@darlicious

VIP person has a issue oh no no.... @CS_Agent, refreshing private message,

for home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

open Browser from your computer, and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue...

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

hairbag1 — Tue, 16 Nov 2021 21:32:41 GMT

Free 2 months ?

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Tue, 16 Nov 2021 21:33:50 GMT

@Anonymous

Well I'm going to ride my bike down to London Drugs and get a voucher to solve the immediate problem. But still doesn't solve the issue of why I cannot get a response from a CSA.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Tue, 16 Nov 2021 21:35:53 GMT

@hairbag1

Lol....well someone the other day got a $25 credit for the same problem. So it's not out of the realm.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

computergeek541 — Tue, 16 Nov 2021 21:38:46 GMT

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Tue, 16 Nov 2021 22:01:00 GMT

@Anonymous

Lol....finally a reply on the bf's account but the CSA wants to deal with him!! Who has only had contact when he changed his email address after being banned for being big_rick!

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

softech — Tue, 16 Nov 2021 22:19:06 GMT

@darlicious you forgot to tag Jade and CS Agent, and each agent individually in your post.. LoL

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

HALIMACS — Tue, 16 Nov 2021 22:41:12 GMT

@softech wrote:
@darlicious you forgot to tag Jade and CS Agent, and each agent individually in your post.. LoL

Ha, ha, ha @softech

That's only something I'd do if several contacts to CSA's went unanswered over greater than a 24 hour period.

@darlicious would never do such a thing - she's probably got a direct line to the VP/CEO. 😉

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Tue, 16 Nov 2021 23:01:00 GMT

@HALIMACS

While I did fit your criteria you know what mine is.....but you know who does have a magic direct hotline to the CSA's?

@Anonymous

It was her private message link sent to me via private message that illicited a response from the CSA's?!!😃

But stranger still the reply I recieved from the CSA on the bf's account that despite verifying and supplying the credit card info on the account that needed to be replaced.....I was told due to the new verification process for updated the credit card on file could only be done by the bf?!! Now how is it that I could update the card via my community account but not his account?

Now that inconsistency in policy is worthy of tagging @J_PM . Along with the fact that yet again customer support is having issues receiving my private messages. And Simple--Simon can kiss my......🦂😎!!

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

softech — Fri, 10 Feb 2023 10:58:32 GMT

did you reply that CSA and ask him/her to look at the inbox and answer the other ticket you opened then? hahah

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Anonymous — Tue, 16 Nov 2021 23:14:08 GMT

@darlicious wrote:
It was her private message link sent to me via private message that illicited a response from the CSA's?!!😃

Maybe that user needs to be reported for conducting illicit acts. 🙂

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Anonymous — Tue, 16 Nov 2021 23:26:47 GMT

@darlicious

your welcome dear friend vip person
glad to hear that,

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Sun, 21 Nov 2021 21:20:04 GMT

This issue is still not resolved and again I am waiting 3+ hours for a reply. What is up with my requests for customer support not being answered for many hours or even days in the last few months? Not impressed with the quality of customer service lately.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Luddite — Fri, 26 Nov 2021 20:54:37 GMT

@darlicious wrote:
This issue is still not resolved and again I am waiting 3+ hours for a reply. What is up with my requests for customer support not being answered for many hours or even days in the last few months? Not impressed with the quality of customer service lately.

@darlicious For this, and other repetitive issues like autopay failure, I think a ticket should be opened for every instance even if there is a workaround. Otherwise, PM does not have accurate data on systemic weaknesses.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Fri, 26 Nov 2021 21:05:50 GMT

@Luddite

Tell me about it....I am currently working thru this issue as we speak. The original ticket was closed as resolved. Each time I have gone thru this the CSA has said they have forwarded it to management. The last one named @J_PM specifically....yet I have heard nothing in response and go thru the whole rigamarole again. Currently the work around is for me to post in the community a reply that triggers the smut filter. That is the only way I can get a reply to my darlicious community account's private messaging from customer support.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Fri, 26 Nov 2021 21:33:33 GMT

@Luddite

A follow up....a ticket with the engineering department has been opened. I should hear back in 72 hours. After giving them a list of 10 unanswered messages this month the CSA finally realized that they are not receiving my messages except when I use the work around.

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Mon, 29 Nov 2021 18:25:43 GMT

@Luddite

It looks like the engineering department has fixed the issue over the weekend. The true test will be the next time I have to contact customer support.🤞

Re: CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

darlicious — Fri, 04 Feb 2022 05:13:04 GMT

Anyone reach out to customer support today? Wait time for a reply? Please and thank you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #