topic Re: Phone number change in Get Support

Phone number change

Virat — Tue, 03 Jan 2023 11:28:51 GMT

I changed my number (stayed with public mobile only) but I am not able to call or receive the incoming call. I can send the text message though but could not receive a text message. When my services will start?

Re: Phone number change

Handy1 — Tue, 03 Jan 2023 11:30:11 GMT

Did your restart your phone after changing the number

Re: Phone number change

Handy1 — Tue, 03 Jan 2023 12:16:21 GMT

@Virat @You can try to reset your network setting aswell and make sure it’s set to public mobile … if you need more help you can always talk with agent too

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Phone number change

darlicious — Tue, 03 Jan 2023 12:00:50 GMT

@Handy1

Set to telus? What are you saying?

@Virat

Did you activate and port your phone number in? Or change your phone number? Can you confirming you have the following services working or not?

Calling: In? Out?
Texts: SMS: in? Out? MMS: In? Out?
Mobile data: Yes/No

Do you see Public Mobile at the top left of your phone's home screen?

Re: Phone number change

HALIMACS — Tue, 03 Jan 2023 12:47:43 GMT

@Virat

Do you mean you switched providers from another mobile provider to public mobile, and you also wanted to move your prior phone number here?

If so, did you reply "YES" to the port authorization request from your old provider?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then, make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.