topic Re: cannot receive incoming calls after porting in Get Support

cannot receive incoming calls after porting

nicoleleeparker — Tue, 04 Jan 2022 19:56:04 GMT

hello,

I am looking for some help. I have recently ported and now I cannot receive incoming calls.

I can receive texts, and I call out/send texts, the only thing I cannot do is receive calls.

How can I fix this?

Re: cannot receive incoming calls after porting

closng — Mon, 13 Nov 2017 01:41:37 GMT

Hi @nicoleleeparker,

When did you port your number over to Public Mobile? If it was within the past few hours, give it some more time.

If it has been more than 24 hours, I would suggest messaging the Moderators using the below link to let them know your porting got stuck:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot receive incoming calls after porting

nicoleleeparker — Mon, 13 Nov 2017 01:43:23 GMT

Thank you!

Re: cannot receive incoming calls after porting

mimmo — Mon, 13 Nov 2017 01:51:24 GMT

if/when you message the mods make sure you give them your account name (as on bill) and account number

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: cannot receive incoming calls after porting

Mana — Mon, 13 Nov 2017 02:06:04 GMT

I think you are still in the porting process and it hasn't been completed yet.

Please give it a couple of hours and everything should be ok.

Re: cannot receive incoming calls after porting

Mr-Bump — Mon, 13 Nov 2017 04:40:29 GMT

Are you porting a mobile, landline, or VOIP number? Mobile is pretty quick but the other two can take a few days.

Re: cannot receive incoming calls after porting

kzuzek — Tue, 14 Nov 2017 02:20:42 GMT

I'm having the same problem, just joined about 1/2 hour ago, hopefully will work in the morning!

Re: cannot receive incoming calls after porting

Mr-Bump — Tue, 14 Nov 2017 03:25:56 GMT

@kzuzek wrote:
I'm having the same problem, just joined about 1/2 hour ago, hopefully will work in the morning!

Posted that an hour ago, guessing everything is running fine now? Porting a number usually takes an hour or two.

Re: cannot receive incoming calls after porting

closng — Tue, 14 Nov 2017 03:26:02 GMT

Hi @kzuzek,

Give it a few more hours, if it still does not work by morning, send a message to the Moderators and they will be able to help you push the port through.

Re: cannot receive incoming calls after porting

kzuzek — Tue, 14 Nov 2017 04:28:19 GMT

Still not working, message is that the 'number is unassigned'.

feeling nervous 😞

Re: cannot receive incoming calls after porting

Mr-Bump — Tue, 14 Nov 2017 04:39:52 GMT

@kzuzek wrote:
Still not working, message is that the 'number is unassigned'.
feeling nervous 😞

Are you porting from a mobile, landline, or VOIP? Mobiles are usually fine within a few hours (sometimes a little longer), but the other two can take a few days. I wouldn't stress about it tonight. It will probably be fine by morning, and if not the Mod Team will be able to sort you out.

Re: cannot receive incoming calls after porting

Mary_M — Tue, 14 Nov 2017 14:15:34 GMT

Good morning @kzuzek,

thank you for getting in touch with us!

If you require any assistance with your port request, please reach out to us via private message. We'll be more than happy to help out!

Cheers,

Mary

Re: cannot receive incoming calls after porting

kzuzek — Tue, 14 Nov 2017 15:06:07 GMT

Hi all...overnight all systems seem to be working for me. Thank-you for all the help, you guys are fantastic!

Re: cannot receive incoming calls after porting

HeatherHowe — Tue, 11 Sep 2018 19:30:47 GMT

Just had the same problem. If you message a moderator, they will take care of it almost instantly for you 😊

Re: cannot receive incoming calls after porting

Luddite — Tue, 11 Sep 2018 19:37:25 GMT

@HeatherHowe FYI: you are pposting to a thread that is a year old. Look in the upper right of any post to will see the time stamp.

Re: cannot receive incoming calls after porting

LIP — Tue, 15 Oct 2019 15:59:28 GMT

After 24 hours of porting an existing number from Bell prepaid, the new cell phone can not receive incoming calls. Outgoing and text messages work, but incoming still ring on old phone.

How can I fix this, since the ticket request box won't submit and filling in all the boxes repeatedly, turning off ad blockers, reboot, re-login?

Re: cannot receive incoming calls after porting

Triguy — Tue, 15 Oct 2019 16:06:18 GMT

Send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437