topic Re: Promotion Cycle in Get Support

Promotion Cycle

CRA — Tue, 03 Jan 2023 01:20:41 GMT

My 2GB for 24 months promotion started on Oct 15, 2022, and now it is in the 3rd cycle, but my account shows it is in the 4th cycle. How to fix it?

Re: Promotion Cycle

Handy1 — Tue, 03 Jan 2023 01:27:00 GMT

Try signing in again in incognito mode there cache issues also you can try once signe in refreshing page for current info

Refresh page. ^^^

edit if you need further help don’t hesitate to reach out to agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Promotion Cycle

walker1 — Tue, 03 Jan 2023 01:29:01 GMT

@CRA

You'll need to reach out to a Customer Support Agent and have them reset that promotion counter.

Use the Chatbot Simon to get a service ticket started first.

Re: Promotion Cycle

darlicious — Tue, 03 Jan 2023 01:29:12 GMT

@CRA

This is a known glitch that customer support will have to fix for you. Contact them as above.

Re: Promotion Cycle

CRA — Tue, 03 Jan 2023 01:39:53 GMT

Hi Handdy1,

Thank you for your answer. I tried incognito mode, but my account still shows the promotion is in the 4/12 cycle. By the way, I made a mistake in my original post. The promotion is for 12 months, not 24 months.

Re: Promotion Cycle

Handy1 — Tue, 03 Jan 2023 01:42:29 GMT

@CRA @Then try reaching out to support use my bottom link (preferred choice ) in last post and talk to agent right here in the community

bottom of page last post

Re: Promotion Cycle

hTideGnow — Tue, 03 Jan 2023 01:42:26 GMT

hi @CRA then open ticket with PM CS agent and they will look into it

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Promotion Cycle

CRA — Tue, 03 Jan 2023 02:24:06 GMT

Thank you hTideGnow for your detailed information.