topic Re: Unable to get limited deal in Get Support

Unable to get limited deal

ptm619 — Tue, 03 Jan 2023 01:15:30 GMT

The deal expires January 3rd and I ordered a sim on the 2nd. I thought that I did not need to have the sim card in hand to get the deal but that is not the case

Re: Unable to get limited deal

Handy1 — Tue, 03 Jan 2023 01:17:19 GMT

You would have to find a SIM card at a Koodo / Telus store tm and activate before it’s over

Re: Unable to get limited deal

BKNS27 — Tue, 03 Jan 2023 01:17:31 GMT

@ptm619

You might want to pick up a SIM from your locate Telus/Koodo store so you can take advantage of the promo.

Re: Unable to get limited deal

walker1 — Tue, 03 Jan 2023 01:26:48 GMT

@ptm619

Try getting your sim card from a corporate Telus or Koodo store instead.

Or Amazon.

If you provide proof that you ordered the sim card from PM before January 3, you may get lucky and still get the promo if you ask a Customer Support Agent, for it.

But you'll have better luck getting the promo if you have the proof about sim card purchase from PM.

Re: Unable to get limited deal

mimmo — Tue, 03 Jan 2023 01:36:41 GMT

maybe try contacting a CSA agent through chatbot https://www.publicmobile.ca/en/on/get-help and explain the issue. they might (not sure) be able to give you the promo after the 3 as you are waiting for a sim. ie once sim arrives you give them the simcard # and they activate the expired plan for you

Re: Unable to get limited deal

Kbeata — Tue, 03 Jan 2023 01:45:50 GMT

Same here! Kind of disappointed they should email the SIM # after ordering, or at least let us enter our current one to start their plan . I just ordered a SIM today for a special plan offer too.

Re: Unable to get limited deal

hTideGnow — Fri, 17 Feb 2023 13:33:56 GMT

Hi @Kbeata you should get the PM sim locally at Telus or Koodo stores

Try to message PM CS agent and ask. I remember someone did ot and CS agent honored the promo