topic Re: question in Get Support

question

yx1997 — Wed, 04 Jan 2023 15:41:17 GMT

how to know my pin #

Re: question

softech — Mon, 02 Jan 2023 23:31:03 GMT

@yx1997 only you know it.

but you can reset it by going to My Account and go to Profile page to reset to a new one

Re: question

darlicious — Mon, 02 Jan 2023 23:33:49 GMT

@yx1997

You chose your 4 digit account pin # during activation right after you chose your password. You can reset it on your profile page in your self serve account.

Re: question

Handy1 — Mon, 02 Jan 2023 23:34:44 GMT

@yx1997 @It a 4 digit pin you would have decided you would remember otherwise do just as @softech Says and rest to something you will remember this time and maybe even write it all down with password pin and account #

Re: question

esjliv — Mon, 02 Jan 2023 23:34:55 GMT

@yx1997 - if you cannot log into your account, or the forgot your password option is not working to get back in, then see your first post to get help with CSA's:

https://productioncommunity.publicmobile.ca/t5/Get-Support/questions/td-p/925814

Re: question

yx1997 — Mon, 02 Jan 2023 23:47:54 GMT

how can I find it on website

Re: question

yx1997 — Mon, 02 Jan 2023 23:48:02 GMT

how to see it on website

Re: question

yx1997 — Mon, 02 Jan 2023 23:48:14 GMT

how to find it on website

Re: question

Handy1 — Mon, 02 Jan 2023 23:49:22 GMT

@yx1997 @its on your profile on pm account

Re: question

yx1997 — Mon, 02 Jan 2023 23:49:31 GMT

no I am already log in otherwise I cannot leave comment here

where to find my pin #

Re: question

Handy1 — Mon, 02 Jan 2023 23:51:43 GMT

@yx1997 @You have to sign in to public mobile main page and find it under my profile tab at top the the screen

Re: question

yx1997 — Mon, 02 Jan 2023 23:52:34 GMT

how? i cannot find it

Re: question

softech — Tue, 03 Jan 2023 00:01:14 GMT

@yx1997 you can change your Pin here:

https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information

Re: YOU WON'T ACCEPT MY CREDIT CARDS

hTideGnow — Tue, 03 Jan 2023 00:15:20 GMT

Hi @yx1997 the number is for porting team. They will 8nly help with Porting issue and nothing else.

Other support issue, need to open ticket with CS agent

Re: question

darlicious — Tue, 03 Jan 2023 00:22:00 GMT

@yx1997

Follow these instructions:

Scroll up to the top of your screen page and click/tap on the PUBLIC logo on the top left hand side.
Go to the box with 3 lines in it in the top right hand corner of your screen page. Click on it.
Click on "sign in". Choose "my account".
Log into your account using your email used when activating as your username and the password you chose at activation.
Verify your account with the 2FA code sent via SMS text ( Choose this if possible) to your phone or via email. Enter the 6 digit code only and wait 5 seconds for it to work.**
Click on the arrow icon on the right side of the account line across the page. Choose "my profile".
Scroll down the page until you see your security info with the "account pin #" line. You can reset your account pin# here after you verify your account again via 2FA code. Take a screenshot of your new pin # before you verify to have a record of it or write it down and put somewhere safe. Or you can enter it in your phone's contact list as something like Aunt Pinny ph# 416 876 XXXX.
**Disable 2FA verification on your profile page if you do not want to verify your account everytime you sign in.