topic Re: toronto in Get Support

toronto

BubbyCookie47 — Mon, 02 Jan 2023 23:26:59 GMT

i ordered an iphone from here yesterday. the money was taken out of my account but i have not received a receipt or notice that this was placed and paid

Re: toronto

Handy1 — Mon, 02 Jan 2023 23:28:32 GMT

@BubbyCookie47 @You can reach out to agent to get a better time frame on when to expect the iPhone

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: toronto

darlicious — Mon, 02 Jan 2023 23:38:16 GMT

@BubbyCookie47

Check your email for your order confirmation. There may have been a delay in recieving the confirmation of your order.

Re: toronto

Quigley — Mon, 02 Jan 2023 23:39:42 GMT

@BubbyCookie47

The order system is pretty bad when it comes to sending out a confirmation after placing an order.

Your best bet at this time is to either use the Chatbot Simon to get a service ticket started or send a private message to CS_Agent

Re: toronto

hTideGnow — Mon, 02 Jan 2023 23:44:12 GMT

Hi @BubbyCookie47 you cannot open ticket with Pre-owned phone using chatbot, please open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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