topic Re: Account in Get Support

Account

Ray131 — Mon, 02 Jan 2023 22:30:29 GMT

I want to add some data to my plan how do I make a self serve account?

walker1 — Mon, 02 Jan 2023 22:31:38 GMT

If you don't have an account yet, you'll have to get a Customer Support Agent to set one up for you.

Ray131 — Mon, 02 Jan 2023 22:32:28 GMT

How do I talk to one?

walker1 — Mon, 02 Jan 2023 22:34:53 GMT

Use the Chat Bot Simon to get a service ticket started first.

The link is at the bottom of this page.

If you have trouble using the Chat Bot Simon, you can also send a private message to CS_Agent for help too.

hTideGnow — Mon, 02 Jan 2023 22:34:46 GMT

hi @Ray131 open ticket with PM support and have them to open the My Accout for you

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket

Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

HALIMACS — Mon, 02 Jan 2023 23:11:12 GMT

How and when did you complete your activation here, @Ray131?

If online, you created a self serve account during that process.

It's the email address and password you entered.

Quigley — Mon, 02 Jan 2023 23:16:37 GMT

They probably had their activation done in a store , awhile ago and didn't get around to creating the self service account, when they got home.

It's been known to happen a lot.

HALIMACS — Mon, 02 Jan 2023 23:30:55 GMT

Thus the question, @Quigley

I'm kinda curious if the OP did or didn't activate in store.

Quigley — Mon, 02 Jan 2023 23:34:30 GMT

Either way, the OP will still need CSA assistance. So what's the difference.

HALIMACS — Mon, 02 Jan 2023 23:40:09 GMT

Maybe putting it out there may cause them to recall putting those two pieces of information on the online activation.

Thus, no CSA intervention would then be required.