topic Account Number in Get Support

Account Number

BINHNAM — Mon, 02 Jan 2023 23:04:57 GMT

Hi I need help getting my account number but I have no access to my online account.

Re: Account Number

Handy1 — Mon, 02 Jan 2023 23:06:34 GMT

@BINHNAM @Try logging in again in incognito mode there’s is cache issues

Re: Account Number

softech — Mon, 02 Jan 2023 23:06:39 GMT

@BINHNAM try to use the Reset Password link there. out in the possible email address used

if that does not work, PM support is your friend, please open ticket via Chatbot

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or if you have trouble with Chatbot, Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account Number

Quigley — Mon, 02 Jan 2023 23:08:23 GMT

@BINHNAM

To get access to your account you'll have to get help from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started first.

Or send a private message to CS_Agent

Re: Account Number

hTideGnow — Fri, 17 Feb 2023 13:34:15 GMT

hi @BINHNAM check if you get any email from PM when you joined, there could be account number in the Welcome email

if you cannot find it, then you will need access to My account and get it from there

To get access back to My Account, please open ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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