topic Re: need help switching back to rewards from points in Get Support

need help switching back to rewards from points

supaboii — Mon, 02 Jan 2023 20:27:26 GMT

I had noticed my account has been switched to the points system and would like to switch back to rewards.
I had signed up for the 15g 40$ plan and noticed it has been switched to points. I had just canceled the switch and would like to go back to rewards plan or would like to keep the 40$ 15g plan and stay on the rewards system.

any help would be appreciated. thanks.

Re: need help switching back to rewards from points

Handy1 — Mon, 02 Jan 2023 20:28:15 GMT

@supaboii @I unfortunately there is no way / that moves is a one way street

Re: need help switching back to rewards from points

dabr — Mon, 02 Jan 2023 20:29:35 GMT

@supaboii Sorry, but once you switch to the new points systems then there's no going back to the old rewards. Others have already asked and been told that.

Re: need help switching back to rewards from points

HALIMACS — Mon, 02 Jan 2023 20:30:06 GMT

Gosh, @supaboii , that's a one-way street.

One can ONLY move to Public Points. They cannot move to the old Rewards program.

Or, they can opt out of all rewards altogether (not recommended, though)

Re: need help switching back to rewards from points

walker1 — Mon, 02 Jan 2023 20:30:41 GMT

@supaboii

Sorry but there's no going back, once you've switched to the points program.

Re: need help switching back to rewards from points

Yummy — Mon, 02 Jan 2023 20:30:48 GMT

It CANNOT be done. Switch to Points is irreversible. Your only option left is to opt out from ANY rewards (points) but then you will have nothing.

Re: need help switching back to rewards from points

softech — Mon, 02 Jan 2023 20:32:13 GMT

@supaboii Sorry, you cannot go back

The old system no longer accepting entry or re-entry. You are stuck on the new system.

Many asked but none success

Re: need help switching back to rewards from points

gpixel — Mon, 02 Jan 2023 20:39:23 GMT

@supaboii

the only way to switch to points is through your my rewards account. did you opt for the switch? changing to the $15/40gb plan does not automatically switch you to points. you may be reading it incorrectly. you can login to your my rewards and it will tell you if you're on points

Re: need help switching back to rewards from points

hTideGnow — Mon, 02 Jan 2023 23:10:46 GMT

hi @supaboii so, if you log into My Rewards site, do you see everything referring to points? if it is, then you are on Public Points and there is no way to go back to the old rewards system. Sorry

Re: need help switching back to rewards from points

darlicious — Mon, 02 Jan 2023 23:03:47 GMT

@supaboii

Log into your rewards account and confirm which program you are on? Alternatively look at your upcoming bill. If you see rewards deducted then you have not switched and you can ignore the poor messaging on your plan details.

Re: need help switching back to rewards from points

darlicious — Thu, 12 Jan 2023 20:30:31 GMT

@Luddite

The OP never came back to confirm but their wording strongly suggests that they were confused by the poor wording about points earning on the $40/15gb plan and they never actually switched to the points program?

Re: need help switching back to rewards from points

Chrissyrioux12 — Sat, 14 Jan 2023 17:48:02 GMT

This is extremely disappointing their points system is very sucky and a way for pm to save money honestly

Re: need help switching back to rewards from points

dust2dust — Sat, 14 Jan 2023 17:52:58 GMT

@Chrissyrioux12- To play on the words of your last clause, it wasn't very honest of pm with the way they rolled it all out. It was quite confusing to the point of deceiving that caused some people to mistakenly sign up for points thinking they somehow had to.

Re: need help switching back to rewards from points

Chrissyrioux12 — Sat, 14 Jan 2023 20:42:32 GMT

100 percent agree i was one of them

Re: need help switching back to rewards from points

hTideGnow — Sat, 14 Jan 2023 20:45:13 GMT

I see it differently. They roll out new system, they let us to choose to go or stay. People not read the terms carefully, that's no one to blame but themselves

many businesses introduced new rewards system and migrate everyone over. I see PM did the right thing

Re: need help switching back to rewards from points

HALIMACS — Sat, 14 Jan 2023 20:50:20 GMT

Deceitful is putting it mildly.

Under their plan descriptions, right under the plan amount, it's right there.

"3x points back" with an attractive dollar savings. Buried in the small print is that it's a time-limited promotion for new activations.

It's a purposeful act of trying to coax those on the old reward system and unsure (or not curious enough to ask) whether plan changes require an old rewards user to also switch to Public Points.

Pretty slick, PM. 🙄

Re: need help switching back to rewards from points

HALIMACS — Sat, 14 Jan 2023 20:55:56 GMT

Sure, however we all know less than 5% EVER read the fine print. (i'm one of those geeks when something sounds too good to be true...)

And about the same percentage bother to ask on this Community before making changes.

So PM introduces something new last year around this time, and praises it like it's a superior offering, people believe that, and they switch.

That's trust.

That's also the 'deceitful' part.

It takes users like us, INCLUDING oracles to chime and say, "NO WAY".

Re: need help switching back to rewards from points

dabr — Sat, 14 Jan 2023 21:08:42 GMT

@HALIMACS Agree that I think there's definitely a lack of transparancy and almost something underhanded in the way PM promotes the value of the old rewards vs the new public points system.

Every time I login to my account there's this big claim that I could be saving more by switching to the points, which we know just isn't true for most customers, except for customers on the the higher value plans, but even there any extra payment discount gets offset by the lower value on the loyalty rewards overtime.

Re: need help switching back to rewards from points

HALIMACS — Sat, 14 Jan 2023 21:14:05 GMT

I get a real laugh when i see that on the self-serve landing page @dabr 😂

I've even played along and tapped on it to see where it takes me ... it's a short-lived adventure.

It wouldn't surprise me if the simple act of 'tapping' or replying 'yes' to a future SMS text campaign will irreversibly switch unsuspecting users. Oops... maybe I just gave them an idea.

Re: need help switching back to rewards from points

dabr — Sat, 14 Jan 2023 21:18:13 GMT

@HALIMACSwrote:

"It wouldn't surprise me if the simple act of 'tapping' or replying 'yes' to a future SMS text campaign will irreversibly switch unsuspecting users. Oops... maybe I just gave them an idea."

Lol...lets hope not!!