topic Re: "sign in to public mobile" prompt on phone in Get Support

"sign in to public mobile" prompt on phone

themoon — Mon, 02 Jan 2023 20:22:11 GMT

i got this prompt that pop up asking me to sign into public mobile network but that prompt usually only shows up when trying to connect to like tim hortons wifi and u gotta sign in. i got a msg saying i used 100% of data in my plan but i have a data plan that i bought that still has 95.5% of data left to use so not sure why its not letting me use the internet. bills paid and everything. i saw a msg about a new sim card? so wheres mine? wheres the fu cking email telling me i need to get a new one?

Re: "sign in to public mobile" prompt on phone

dabr — Mon, 02 Jan 2023 20:25:10 GMT

@themoon Not sure about the prompt to sign in on your mobile, but data notice most likely is in error. Login into your account using incognito/private mode to view the current account details, or use another browser and clear cache/cookies as the site has terrible caching issues.

Re: "sign in to public mobile" prompt on phone

softech — Mon, 02 Jan 2023 20:26:34 GMT

@themoon

that usually means you are out of data!!

try reboot your phone once

Re: "sign in to public mobile" prompt on phone

Yummy — Mon, 02 Jan 2023 20:27:05 GMT

You do not need new SIM if existing is working nor PM would know if you have broken SIM.

Using Data from add-on should be seamless when you exhaust your plan's data.

As for the message you refer too, never saw similar. Even at public WiFi provider (NOT PM) is asking to sign in, and accept whatever.

Re: "sign in to public mobile" prompt on phone

themoon — Mon, 02 Jan 2023 20:27:30 GMT

it is not an error. my plan data is up. i bought data on the side a few months ago, its saying there is:

1024 MB

1GB Add-on

1018.71 MB left

so clearly i have data. phone and txt work, data is the only thing that dont work

Re: "sign in to public mobile" prompt on phone

HALIMACS — Mon, 02 Jan 2023 20:28:27 GMT

Whoa @themoon

Can you share if you are a new/existing customer?

Are you having this problem all the time, or just in certain locations?

As far as the 'text notifications' re data - ignore them. They're all but useless when folks have buckets of data (plan and bonus and holiday data, and the such).

Always refer to self-serve site for accurate data counter (after clearing cache and cookies or opening incognito tab to login)

Re: "sign in to public mobile" prompt on phone

themoon — Mon, 02 Jan 2023 20:30:49 GMT

so i go into incognito mode and the data plan that it was showing suddenly disappeared. i guess i really didnt have data! thanks for the help!

Re: "sign in to public mobile" prompt on phone

dabr — Mon, 02 Jan 2023 20:32:30 GMT

@themoon Sorry to hear the text message was correct after all!

Re: "sign in to public mobile" prompt on phone

HALIMACS — Mon, 02 Jan 2023 20:34:11 GMT

The data plan disappeared, @themoon ?

All in-market plans here have data as a component of the plan.

Do you mean you now know you have DEPLETED your available plan data?

Re: "sign in to public mobile" prompt on phone

dabr — Mon, 02 Jan 2023 20:37:20 GMT

@HALIMACS I assumed OP meant the data from his plan has been depleted.

@themoon Did you receive the free holiday gifts of 2GB data and 500 international LD mins PM gave to all their customers over Dec.? You would have received a text from 4911 and needed to respond with a YES2?

Re: "sign in to public mobile" prompt on phone

softech — Mon, 02 Jan 2023 20:40:50 GMT

@themoon you , that prompt means you are out of dat

you can buy extra data add-on and use it until next renewal

If you cannot wait till next renewal, you can open ticket with PM support and ask them to help and early renewal so you have a new round of data