topic Re: Unable to Update Rate Plan in Get Support

Unable to Update Rate Plan

BrrMcGrr — Tue, 04 Jan 2022 19:55:59 GMT

Currently my account doesnt show any rate plans.

No longer shows im on a plan and

Also shows error when im trying to change plan "Sorry! We are having trouble with this page. Please try again later."

Along with "Amount Due: " is blank

Re: Unable to Update Rate Plan

NDesai — Wed, 03 Aug 2016 20:35:06 GMT

Have you tried in another browser like Chrome or FireFox?

If its the same, let us know and PM staff member will take a look into your account.

Re: Unable to Update Rate Plan

Luddite — Wed, 03 Aug 2016 20:36:19 GMT

My account is still accessible. Try

- a different browser, and/or

- try again after clearing browser's cache.

Re: Unable to Update Rate Plan

BrrMcGrr — Wed, 03 Aug 2016 20:40:37 GMT

http://imgur.com/a/tODMH

see attached screenshot.

Re: Unable to Update Rate Plan

manelgm — Wed, 03 Aug 2016 20:56:57 GMT

I would advise the two "P"s

Patience

Private message a mod

🙂

Re: Unable to Update Rate Plan

NDesai — Wed, 03 Aug 2016 21:00:12 GMT

@manelgm wrote:
I would advise the two "P"s

Patience
Private message a mod

🙂

You shouldn't always just PM a mod whenever you are in a problem. With the OP's problem, it looks like everyone is affected. I think some work is being done on the self-serve so we all just gotta be patient.

Re: Unable to Update Rate Plan

BrrMcGrr — Wed, 03 Aug 2016 21:54:35 GMT

@Shazia_K maybe you can forward on my screenshot mentioned above to the tech team?

Re: Unable to Update Rate Plan

NDesai — Wed, 03 Aug 2016 22:07:32 GMT

@BrrMcGrr Give it a try now. Looks like its back to normal.

Re: Unable to Update Rate Plan

BrrMcGrr — Wed, 03 Aug 2016 22:08:59 GMT

confirmed all working normally now.