topic Re: Activation in Get Support

Activation

Madison2008 — Mon, 02 Jan 2023 14:59:23 GMT

Activated phone yesterday but not getting any incoming calls or texts

Re: Activation

Handy1 — Mon, 02 Jan 2023 15:06:56 GMT

@Madison2008 @Did you restart the phone ? Also you can try to take SIM card out and reseat it and make sure it’s in all the way and right side up

Re: Activation

Madison2008 — Mon, 02 Jan 2023 15:10:12 GMT

yes we tried this

Re: Activation

HALIMACS — Mon, 02 Jan 2023 15:11:53 GMT

@Madison2008

Did you respond "yes" to the port authorization request if you were moving services from another provider to here?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then, replace your old SIM card in your device, reply yes to the text, and then put your Public Mobile SIM card back in and reboot phone.

Re: Activation

Handy1 — Mon, 02 Jan 2023 15:12:14 GMT

@Madison2008 @The card may have not provisioned properly in this case you need a agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Edit have you tried the SIM card in another device to see if it works is it possible it’s the phone itself ?

Re: Activation

Yummy — Mon, 02 Jan 2023 15:27:26 GMT

Did you port in your number?

What your PM accounts says? Is it active?

Re: Activation

BKNS27 — Mon, 02 Jan 2023 17:50:06 GMT

@Madison2008

It sounds like the porting process is not completed. If you ported your old number over to PM, the most important step is to reply to the text with YES with your old SIM in your phone. If this is the case, you need to contact a CS_Agent by Creating a Ticket on SIMon Chatbot bottom of this page or private message on the envelope icon above to restart the porting process again.

But if you picked a new number then just reboot your phone by powering the phone off then back on.