topic Re: U.S. Talk and Text add-on not working in Get Support

U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:00:23 GMT

I purchased the add-on, the payment was received by Public Mobile, but it is not working.

Re: U.S. Talk and Text add-on not working

hairbag1 — Mon, 02 Jan 2023 17:02:03 GMT

Make sure to manually select T-Mobile only.

Re: U.S. Talk and Text add-on not working

softech — Mon, 02 Jan 2023 17:04:48 GMT

@Henry123

which they roaming add-on you got? Talk? Data?

which city and province you are at??

try reboot the phone once and manually select TMobile.

Re: U.S. Talk and Text add-on not working

dust2dust — Mon, 02 Jan 2023 17:09:02 GMT

Is this a re-buy? Did a previous one recently expire?

Re: U.S. Talk and Text add-on not working

Meow — Mon, 02 Jan 2023 17:11:16 GMT

According to Public Mobile:

PM will have T-mobile 2G network for US roaming.

Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

Re: U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:16:38 GMT

Previous one already expired

Re: U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:18:06 GMT

Montreal, in States now, just talk and text. Second 10 day plan, the firsr worked ok

Re: U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:19:08 GMT

T mobile showing when I go to network. How do I manually select T mobile?

Re: U.S. Talk and Text add-on not working

hairbag1 — Mon, 02 Jan 2023 17:19:49 GMT

@Henry123

for our reference...when did original add-on expire please ?

Re: U.S. Talk and Text add-on not working

hairbag1 — Mon, 02 Jan 2023 17:20:59 GMT

@Henry123 wrote:
T mobile showing when I go to network. How do I manually select T mobile?

As long as T-Mobile is showing, you're good.

Re: U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:26:50 GMT

Sorry, problem still not solved

Re: U.S. Talk and Text add-on not working

softech — Mon, 02 Jan 2023 17:27:07 GMT

@Henry123 did you wait 24 hours after the first 10 days expired before re-buy??

Re: U.S. Talk and Text add-on not working

Henry123 — Mon, 02 Jan 2023 17:43:30 GMT

I am not sure but I don't think I waited 24hours. Should I have??

Re: U.S. Talk and Text add-on not working

softech — Mon, 02 Jan 2023 17:46:39 GMT

@Henry123 if you are rebuyng the exact same raomin addon you need to wait full 24 hours after the first set expired, or it won't work.

Maybe open ticket with PM support to confirm the purchsse went through successfully or PM can sort it out if there was issue

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there