topic Re: Paid for SIM card but no confirmation? in Get Support

Paid for SIM card but no confirmation?

JadisonMackie — Mon, 02 Jan 2023 16:19:14 GMT

Hello,

I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online banking app notified me of a payment made to SP PUBLIC MOBILE for $11.30.

Will this SIM be sent to me? I did not receive any email confirmation or order number. I can provide proof of transaction as well.

Thankyou!

Re: Paid for SIM card but no confirmation?

softech — Mon, 02 Jan 2023 16:20:32 GMT

@JadisonMackie you should get an email confirmation once the purchase was made successfully

Message PM support for confirmation if you don't see one

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Paid for SIM card but no confirmation?

Meow — Mon, 02 Jan 2023 16:29:40 GMT

If your credit card has been charged then you should receive your SIM within 2-3 weeks.

Contact agent for an explanation why you did not receive email confirmation.

Let us know what their response is, please.

Re: Paid for SIM card but no confirmation?

JadisonMackie — Mon, 02 Jan 2023 16:34:01 GMT

Sent an email to PM support as per the previous email, I will update you on the response!

Thank you for being such a quick and helpful community!

Re: Paid for SIM card but no confirmation?

hairbag1 — Mon, 02 Jan 2023 17:27:47 GMT

@JadisonMackie

the PM sim could take up to 4 weeks to be delivered.

If you're in a hurry try these guys. They promise much faster delivery and if you're near the GTA, they offer a pick-up options. The sims are half price too.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: Paid for SIM card but no confirmation?

CountyDownIeUk — Mon, 02 Jan 2023 17:43:08 GMT

Did you pay by credit card or PayPal?

Re: Paid for SIM card but no confirmation?

JadisonMackie — Mon, 02 Jan 2023 18:10:43 GMT

Ive already paid for this SIM though..

Re: Paid for SIM card but no confirmation?

JadisonMackie — Mon, 02 Jan 2023 18:11:01 GMT

Credit