topic Re: Data usage does not equal actual data used in Get Support

Data usage does not equal actual data used

Midge1 — Mon, 02 Jan 2023 17:27:01 GMT

I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when

a) my plan JUST renewed a couple of days ago &

b) the usage history shows that I have used about a 1/2 gig only.

The SIMon bot is no help.

Has anyone else run into this issue?

Re: Data usage does not equal actual data used

hairbag1 — Mon, 02 Jan 2023 17:29:58 GMT

Re: Data usage does not equal actual data used

Handy1 — Mon, 02 Jan 2023 17:31:09 GMT

@Midge1 Try logging in again incognito mode / private mode there are cache issues , you may be only seeing old cached information

Re: Data usage does not equal actual data used

Midge1 — Mon, 02 Jan 2023 17:33:16 GMT

@hairbag1 Thank you so very much!

Re: Data usage does not equal actual data used

BKNS27 — Mon, 02 Jan 2023 17:35:01 GMT

@Midge1

Also please note that PM is on a 30 days cycle not monthly cycle for your renewal date so you will be paying 5 extra days/year.