topic Re: Re:data in Get Support

Re:data

M20005281 — Mon, 02 Jan 2023 15:33:05 GMT

I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice?

Also how do I change my plan to have an unlimited data for the whole month?

Re: Re:data

Handy1 — Mon, 02 Jan 2023 15:34:17 GMT

Is your data turned on ? Also public mobile does not have a unlimited plan

Re: Re:data

Meow — Mon, 02 Jan 2023 15:37:25 GMT

PM does not unlimited data plan. Only SMS/calls are unlimited. $15 plan has only 100 min calls but SMS is unlimited.

Did you try to reboot your phone (turn on, wat few min, turn on).

What your account says - how much data you still have available?

Re: Re:data

HALIMACS — Mon, 02 Jan 2023 15:51:09 GMT

@M20005281

Have a look at the available plans here:

https://www.publicmobile.ca/en/on/plans#plans-start

The $45 4G plan has 20 GB of data every 30 days. The only way to get more is to either renew early or use a data add on.

If you're looking for a service with unlimited data, Public Mobile probably is not your best option.

Re: Re:data

softech — Mon, 02 Jan 2023 15:48:40 GMT

@M20005281 $45 does not have unlimited data.

But maybe you meant you still have data and not working?

What kind of phone do you have? brand and model?

did you just join PM network and never able to use data?

Try to reboot the phone once

If it still does not work, try to click "Reset All network" and see if it helps. Please note that will delete your saved Wifi as well and you will need to rejoin them after. But this is an necessary step to test the data connection

If it still does not work, a quicker way is to test your PM sim card in another phone

or you can choose to check the APN settings. Provide us what you see on the APN settings page and we can suggest what to do next

Re: Re:data

BKNS27 — Mon, 02 Jan 2023 17:44:56 GMT

@M20005281

As others have pointed out, PM does not have an unlimited data plan but I would suggest you login to your account and see how much data you have left and what you used up.

Also check your settings to see if Cellular Data is enabled.

Re: Re:data

tzliu — Mon, 02 Jan 2023 19:05:18 GMT

@M20005281

There is no unlimited data plan with Public Mobile and there is no throttled-down access if you have used up your data.

It sounds that you have used up all your data, please checking/logging into self-serve to make sure.

If it is the case, you can either renew early or buy data add-on till your renewal date.

Re: Re:data

DDM69 — Mon, 02 Jan 2023 19:22:20 GMT

Are you sure you have a plan with Public Mobile?

This doesn’t make sense.